BUG/Parity Issue

Jack Caviness
Jack Caviness MVP Posts: 13,514
edited November 20 in English Forum

Entered "Import Sentence Diagrams" into the Command field. This command appeared in the drop down list. However, hitting Enter did not appear to do anything. While searching to see if this was on KS4J's parity list, Logos Quit unexpectedly. Sad

2642.LogosLogs Jack Caviness 20120708-070035.gz

Tried this again. Rather than an Unexpected Quit received a frozen application with core 3 activity @ 100% for an extended period of time. Attempted Cmd-Q. The window closed, but L4 Mac refused to turn loose. Finally forced quit from Activity Monitor.

6661.LogosLogs Jack Caviness 20120708-072405.gz

Recommend that Logos either fix this feature or disable the command.

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Comments

  • While searching to see if this was on KS4J's parity list

    Added another bullet point to Feature Parity list:

    Recommend that Logos either fix this feature or disable the command.

    +1 [Y]

    After successful import using Logos 4.5c SR-2 (4.53.0.2280) on Windows 7, tried creating similar path on Mac

    1. Opened my user's Documents folder
    2. Created Libronix DLS folder, then opened it
    3. Created SentenceDiagrams folder, then opened it
    4. Into ~/Documents/Libronix DLS/SentenceDiagrams folder, downloaded one of the Sentence Diagram files by Terry Cook
    5. Tried Import Sentence Diagrams command using Logos 4.5c SR-2 (4.53.0.2280) on Mac OS X 10.6.8 that did nothing

    In contrast,  Import Sentence Diagrams command using Logos 4.5c SR-2 (4.53.0.2280) on WIndows 7 worked to import sentence diagrams by Terry Cook (in my user's Documents\Libronix DLS\SentenceDiagrams folder), which quickly sync'd to my Mac, then could be opened.

    Last year, another Logos 4 Mac user was unable to import Libronix 3 sentence diagrams on a Mac => http://community.logos.com/forums/p/32414/242277.aspx#242277

    Logos Quit unexpectedly. Sad

    Looking in Logos4.log noticed Mac path ~/Libronix DLS/SentenceDiagrams being used for Import Sentence Diagrams command, which was followed by lots of errors about just leaking.

    Moved my Libronix DLS folder to have same ~/Libronix DLS/SentenceDiagrams path, then used Import Sentence Diagrams command with one sentence diagram (_Jude), which produced lots of memory leaking errors:

    3465.09-Import-Sentence-Diagrams.zip

    along with successfully importing _Jude diagram so modified Feature Parity list item.

    Keep Smiling [:)]

  • fgh
    fgh Member Posts: 8,948 ✭✭✭

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    Last year, another Logos 4 Mac user was unable to import Libronix 3 sentence diagrams on a Mac => http://community.logos.com/forums/p/32414/242277.aspx#242277

    I'm pretty sure I too have asked for some way to import Terry's files into L4M. (And if I haven't, I'm doing it now. [:D])

    Mac Pro (late 2013) OS 12.6.2

  • tab
    tab Member Posts: 26 ✭✭

    I can reproduce the leaking error. I was under the impression syncing should not be able to be imported on Mac as Libronix DLS never had the tool. Clearly somewhere along the way the ability found itself into Logos 4 on the Mac. 

    Though I was able to reproduce the leak errors, I was unable to reproduce the behavior that was Jack's impetus for starting the thread. Jack, if you don't mind could you post the file you imported so I can see if I can reproduce what you were experiencing. If you don't want to post it publicly, would you mind replying to an email I send you with it? I used the Galatians one here http://wiki.logos.com/Tools_and_Files_supplied_by_users#Sentence_Diagram_files

    Someone from Quality Assurance should be back to provide more information after the issue has been resolved. 

    Thank you

     

     

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    T.Allen said:

    Jack, if you don't mind could you post the file you imported

    The file did not import.

    The memory leak were caused by my faulty memory (human, not computer) [8-|]. I had previously imported all of Terry's diagrams into L4 Windows; however, I had forgotten the convoluted procedure that was necessary to get L4 to discover the files. I actually expected L4 Mac to work like every other application—fancy that! I expected to issue an import command and receive a dialog box to select the file(s) to import. How thoroughly foolish of me.

    What is especially irritating in this whole incident is the deafening silence from Logos. It seems that when I start a thread with BUG in the title, Logos chooses to ignore it. [U]

  • fgh
    fgh Member Posts: 8,948 ✭✭✭

    What is especially irritating in this whole incident is the deafening silence from Logos. It seems that when I start a thread with BUG in the title, Logos chooses to ignore it. Broken Heart

    You only posted this on the 8th, which also happened to be a Sunday. And you got a reply Monday afternoon by the looks of it. You feel ignored that fast? I wouldn't even have started waiting for an answer until the middle or end of the week. Last week Logos finally noticed a bug I posted about more than five months ago...

    I've started looking through and bumping old bug reports of mine, and I'm pretty sure I will find a number of them both five and twelve and twenty months old without even a case having been written for them yet. So personally I'm more than happy the few times I get noticed this fast. It doesn't happen all that often...

    Mac Pro (late 2013) OS 12.6.2

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    fgh said:

    What is especially irritating in this whole incident is the deafening silence from Logos. It seems that when I start a thread with BUG in the title, Logos chooses to ignore it. Broken Heart

    You only posted this on the 8th, which also happened to be a Sunday. And you got a reply Monday afternoon by the looks of it.

    Oops [:$] Did not realize that T.Allen was a Logos employee. I have posted several bug reports that were never acknowledged; therefore, I assumed the worst. I now have two women in my life that catch my mistakes and call them to my attention. You do not have red hair by any chance do you? [:D] 

  • Hunter Clagett
    Hunter Clagett Member, Logos Employee Posts: 1,819

    fgh said:

    What is especially irritating in this whole incident is the deafening silence from Logos. It seems that when I start a thread with BUG in the title, Logos chooses to ignore it. Broken Heart

    You only posted this on the 8th, which also happened to be a Sunday. And you got a reply Monday afternoon by the looks of it.

    Oops Embarrassed Did not realize that T.Allen was a Logos employee. I have posted several bug reports that were never acknowledged; therefore, I assumed the worst. I now have two women in my life that catch my mistakes and call them to my attention. You do not have red hair by any chance do you? Big Smile 

    It would be helpful to get a copy of the diagram you were trying to import. I'll send you an email you can reply to if you didn't want to post it here.

     

    Thanks,

    - Hunter Clagett

    Logos 4 Bug Report - Mac | PC

    Proclaim - Mac/PC

  • fgh
    fgh Member Posts: 8,948 ✭✭✭

    Did not realize that T.Allen was a Logos employee.

    Well, he doesn't have an icon, but the way he writes he's got to be. In fact, now that I check his profile he seems to be identical with Tommy Ball. 

    I now have two women in my life that catch my mistakes and call them to my attention.

    Sorry about that! When it's in answer to someone's question I feel I have to (and would hope others do the same for me), but this time I didn't actually catch any mistake. I thought you were just being impatient, and was a bit surprised to see you impatient that fast, given how much longer we've become accustomed to wait. Actually, most of all I probably used you as an excuse for having another go at Logos for all the times they do deserve being called out for their "deafening silence". 

    No, no tinge of red in my hair, I'm afraid. It's a very unusual hair-colour over here. The Vikings went to the Celts, not the other way around. Plus Swedish Vikings generally went East, not West.

    Mac Pro (late 2013) OS 12.6.2

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    It would be helpful to get a copy of the diagram you were trying to import.

    We are apparently not communicating very well. As I stated above, I expected the command to provide a standard dialog box where I could select the file I desired to impoort. I had forgotten the convoluted method required to import them into L4 Win. I just remembered that I had imported them into the Windows version and was just testing to see if this had been incorporated into L4 Mac yet. There was no specific file that I was attempting to import.

    T.Allen stated that he could duplicate the memory leak. That would be the main problem.

  • Hunter Clagett
    Hunter Clagett Member, Logos Employee Posts: 1,819

    It would be helpful to get a copy of the diagram you were trying to import.

    We are apparently not communicating very well. As I stated above, I expected the command to provide a standard dialog box where I could select the file I desired to impoort. I had forgotten the convoluted method required to import them into L4 Win. I just remembered that I had imported them into the Windows version and was just testing to see if this had been incorporated into L4 Mac yet. There was no specific file that I was attempting to import.

    T.Allen stated that he could duplicate the memory leak. That would be the main problem.

    Yes, I am sorry. I did get a bit ahead of myself there. 

    We have been able to verify the memory leak associated with this issue, but have yet to be able to cause Logos to crash by that process. 

    Our thought was that the file(s) you were using were causing a different behavior, or a more extreme version of that memory leak.

    Are you still getting a crash when you attempt that import? 

     

    - Hunter Clagett

    Logos 4 Bug Report - Mac | PC

    Proclaim - Mac/PC

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    Are you still getting a crash when you attempt that import? 

    No crash. In fact, it does not appear to do anything. Has this command been enabled in L4 Mac?

    Will include logs just in case they show something.

    1803.LogosLogs Jack Caviness 20120712-064928.gz

  • We have been able to verify the memory leak associated with this issue, but have yet to be able to cause Logos to crash by that process. 

    Our thought was that the file(s) you were using were causing a different behavior, or a more extreme version of that memory leak.

    Wonder about trying to import all of Terry Cook's sentence diagrams ?

    Importing one diagram has lots of memory leaks, importing many diagrams would increase memory leakage and crash potential.

    Keep Smiling [:)]

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    Wonder about trying to import all of Terry Cook's sentence diagrams ?

    Can you import any diagrams into L4 Mac? I have not succeeded.

  • " rel="nofollow">Keep Smiling 4 Jesus :) said:

    Wonder about trying to import all of Terry Cook's sentence diagrams ?

    Can you import any diagrams into L4 Mac? I have not succeeded.

    Yes, earlier in this thread => http://community.logos.com/forums/p/51784/380640.aspx#380640 posted logs showing Jude sentence diagram import that successfully completed with lots of memory leaking errors.  Closed Logos 4 Mac after completing one sentence diagram import so could compress and post logs.

    Keep Smiling [:)]

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    Wonder about trying to import all of Terry Cook's sentence diagrams ?

    Can you import any diagrams into L4 Mac? I have not succeeded.

    Yes, earlier in this thread => http://community.logos.com/forums/p/51784/380640.aspx#380640 posted logs showing Jude sentence diagram import that successfully completed

    I have all of Terry's diagrams imported in L4 Win except Jude. Attempted to import the Jude diagram into L4 Mac without success. Created a LibronixDLS folder containing a SentenceDiagrams folder into my Jackcav/Documents folder. Placed the Jude document into the SentenceDiagrams folder and issued "Import Sentence Diagrams" command. Nothing, Nada, Zip, Refrained from adding a few colorful nautical expressions here [:D]

  • Created a LibronixDLS folder containing a SentenceDiagrams folder into my Jackcav/Documents folder.

    Wonder about using same folder as Sentence Diagrams that crashed earlier for you:

    ~/Libronix DLS/SentenceDiagrams

    Idea: could move other sentence diagrams to a different folder so only Jude is in your user's Libronix DLS / SentenceDiagrams folder.

    Placed the Jude document into the SentenceDiagrams folder and issued "Import Sentence Diagrams" command. Nothing, Nada, Zip, Refrained from adding a few colorful nautical expressions here Big Smile

    Understand desire for colorful expressions.  My initial attempt to import sentence diagrams on my Mac also did nothing.  After changing file location, was able to replicate memory leak errors plus import Jude diagram.

    Keep Smiling [:)]

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    T.Allen said:

    I was under the impression syncing should not be able to be imported on Mac as Libronix DLS never had the tool. Clearly somewhere along the way the ability found itself into Logos 4 on the Mac. 

    You could not prove that by me. I have been unable to import a single diagram. Watching Activity Monitor while issuing the command shows minimal activity. KS4J seems to be able to import, but no one else has reported this ability.

    Has the feature been implemented or not? A response to this question by Logos would be much appreciated.

  • Tonya J Ross
    Tonya J Ross Member Posts: 1,490

    I have been able to import a sentence diagram on the Mac platform.

    Created a LibronixDLS folder containing a SentenceDiagrams folder into my Jackcav/Documents folder.

    The issue for you may be that the file structure created needs to go through the Home folder, rather than the Documents folder (as KS4J has mentioned.)  Also, there should be a space in your file name:  'Libronix DLS' not 'LibronixDLS'.  (Do note, however, that 'SentenceDiagrams' does not have a space in it.)

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    The issue for you may be that the file structure created needs to go through the Home folder, rather than the Documents folder (as KS4J has mentioned.)  Also, there should be a space in your file name:  'Libronix DLS' not 'LibronixDLS'

    Guess that is what results from setting up operations from memory rather than looking it up [:$]. Moved and renamed the Libronix DLS folder and tried the command again. Diagram imported properly. I did not notice a serious memory leak.

  • fgh
    fgh Member Posts: 8,948 ✭✭✭

    I have been able to import a sentence diagram on the Mac platform.

    First attempt crashed. Logs: 0763.Import Sentence Diagrams crash.zip

    I suspect I may have hit Enter twice. Perhaps that's what Jack did as well when he had his crash? Easy to do when nothing seems to happen and you start wondering if you executed the command or just selected it. A popup saying first 'Import in progress', then 'Import successful' would be nice. [;)]

    Or maybe I just ran out of memory.

    Second attempt succeeded. Noted that starting to type Import Sen only suggests the command Import All. Maybe that would have worked as well, but if one does specifically want the Import Sentence Diagrams command one has to know it and type pretty much all of it before the dropdown recognizes it. [:(]

    Are sentence diagrams supposed to always open in a floating window?

    Thanks to Jack for finding the command, and to KS4J for figuring out how to use it!

    Mac Pro (late 2013) OS 12.6.2

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    fgh said:

    Thanks to Jack for finding the command,

    I had used the command in L4 Win when Terry first began making diagrams available. Curiosity caused me to try it in L4 Mac to see if it had been implemented yet. 

    fgh said:

    I suspect I may have hit Enter twice. Perhaps that's what Jack did

    Possible

    fgh said:

    and to KS4J for figuring out how to use it!

    That's the important part. In my defense, I could say that in L4 Win the Libronix DLS folder does go into the Documents folder [:D]

  • fgh said:

    and to KS4J for figuring out how to use it!

    That's the important part. In my defense, I could say that in L4 Win the Libronix DLS folder does go into the Documents folder Big Smile

    Observation: Jack's initial crash report has the correct folder location.  Personally a bit surprised that Logos 4 Mac is lacking Documents in the path for Libronix DLS import.

    Keep Smiling [:)]

  • fgh
    fgh Member Posts: 8,948 ✭✭✭

    I have been able to import a sentence diagram on the Mac platform.

    And what about vocabulary lists from http://www.logos.com/training/vocabularylists? Have you found a way to import those too (without access to Windows)? Because we haven't.

    Mac Pro (late 2013) OS 12.6.2

  • fgh said:

    I have been able to import a sentence diagram on the Mac platform.

    And what about vocabulary lists from http://www.logos.com/training/vocabularylists? Have you found a way to import those too (without access to Windows)? Because we haven't.

    Personally created folder ~/Libronix DLS/VocabularyLists then copied a couple vocabulary lists from http://www.logos.com/training/vocabularylists (changing file name to *.lbxvl by removing .xml addition from download using Safari), followed by Import All command using Logos 4.6 on Mac OS X 10.6.8 that now has a couple new items in the File menu:

    image

    Thankful still have a working Libronix 3.0g installation (on Windows 7) so can copy folder names:

    • Annotations
    • BibleReadingPlans
    • Collections
    • CustomToolbars
    • GraphicalQueries
    • ResourceAssociations
    • ResourceMarkup
    • SentenceDiagrams
    • Timelines
    • VerseLists
    • VocabularyLists
    • WordLists
    • Workspaces

    Edit: also learned Import Word Lists command can import *.lbxvl (vocabulary list) files in folder ~/Libronix DLS/VocabularyLists

    Keep Smiling [:)]

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    changing file name to *.lbxvl by removing .xml addition from download using Safari

    How did you manage to do that? No one else has succeeded in changing the file type from .xml

  • fgh
    fgh Member Posts: 8,948 ✭✭✭

     

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    Personally created folder ~/Libronix DLS/VocabularyLists then copied a couple vocabulary lists from http://www.logos.com/training/vocabularylists (changing file name to *.lbxvl by removing .xml addition from download using Safari), followed by Import All command using Logos 4.6 on Mac OS X 10.6.8

    I already tried exactly that (and a number of other things) before writing my post (and before writing the post in the beta forum, which you may or may not have seen), and it didn't work for me.

    No, wait, I didn't try Import All. I tried Import Word Lists, but I tried it with both folder names: WordLists and VocabularyLists

    Tried Import All now, still without luck, but it did do one thing: it showed me what the log should look like: there were lines about finding and skipping the SentenceDiagram folder, but no line about the WordLists folder.

    Ah, finally! Knowing the 'log speak' saved me from having to restart all the time to find out if it had worked. Seems the folder name has to be VocabularyLists, WordLists didn't work. And although you say Import Word Lists worked for you, I'm 95% certain I tried it yesterday with both folder names, without success. But Import All plus the right folder name did the trick.

    Ah, again. Found a useful post by Tonya. One has to look at the suffix to know what folder name to use. 

    Oh no! I spoke to fast. The log showed the 2 vocab lists were imported, but now L4 crashes every time I open it. I just have time to open the File dropdown and confirm they're there, and then it shuts down. I guess I'll have to go write a crash report instead of the import manual I had planned. [:'(][8o|]

    " rel="nofollow">Keep Smiling 4 Jesus :) said:

    changing file name to *.lbxvl by removing .xml addition from download using Safari

    How did you manage to do that? No one else has succeeded in changing the file type from .xml

    Not correct. My beta forum post yesterday, which you answered, said I'd done it. Just use Cmd-I on the file and delete the extra suffix. (Though admittedly, given that I still couldn't make it work, I thought at the time that removing the suffix wasn't enough to change anything 'for real'.)

     

    Mac Pro (late 2013) OS 12.6.2

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    fgh said:

    Not correct. My beta forum post yesterday, which you answered, said I'd done it. Just use Cmd-I on the file and delete the extra suffix. (Though admittedly, given that I still couldn't make it work, I thought at the time that removing the suffix wasn't enough to change anything 'for real'.)

    Even my wife does not correct me as frequently as you do [:D]

    I had been trying to change the extension in the Finder, which formerly worked in 10.5 (or was that 10.4?). In any case, after deleting the .xml at the end of the extension, I imported the word list without incident (Seow's Hebrew Grammar).

    I hereby resolve to never again disagree with you, at least not today [:D]

  • fgh
    fgh Member Posts: 8,948 ✭✭✭

    Sorry!

    Glad you got it working better than I! (Brave of you to try after my report. I think I would have waited.)

    Mac Pro (late 2013) OS 12.6.2

  • Jack Caviness
    Jack Caviness MVP Posts: 13,514

    fgh said:

    Sorry!

    it's alright, some of us need to be corrected. I did have a big toothy grin [:D]

    fgh said:

    Brave of you to try after my report. I think I would have waited

    Perhaps it is stupidity rather than bravery [8-|] 

    Now, if I can find a way to get some useful output

  • " rel="nofollow">Keep Smiling 4 Jesus :) said:

    changing file name to *.lbxvl by removing .xml addition from download using Safari

    How did you manage to do that? No one else has succeeded in changing the file type from .xml

    Long time ago adjusted my Finder Preferences to show extensions, so can see .xml addition to a file name:

    image

    Keep Smiling [:)]