Bug Report

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This post has 15 Replies | 1 Follower

Posts 30
Tom | Forum Activity | Posted: Thu, Nov 8 2012 2:04 PM

0363.LogosCrash.txt

It loads and tries to start then crashes.

I checked the font issue and ran linqpad script with nothing found.

Posts 7120
Forum MVP
TCBlack | Forum Activity | Replied: Thu, Nov 8 2012 2:06 PM

Tom,

We need to know what the bug is. And how you encounter it.

Here is a suggested format:

 Bug: 

 Description 

 Steps to reproduce 

 

 Actual Result 

 Expected Result  

  System Specs 

 Comments 

Posts 7120
Forum MVP
TCBlack | Forum Activity | Replied: Thu, Nov 8 2012 2:07 PM

Do you have any other logs?

Please enable Logging ( wiki.logos.com/Diagnostic_Logging ) and upload your logs ( wiki.logos.com/Uploading_Logs ) so we can take a look.

Thanks. 

Posts 30
Tom | Forum Activity | Replied: Thu, Nov 8 2012 2:11 PM

 

0676.LogosCrash.zipBug: 

 Description : I start Logos and logs in and shows the sweet interface then washes out with the dialog of "Logos 5 has stopped working".

 Steps to reproduce : Start Logos and login with logging on and blank workspace

 

 Actual Result : Crashes

 Expected Result  : Opens

  System Specs : Windows 7 x64, 4 GB Ram and plenty of HDD space. I have Office Pro, adobe reader x, itunes, .NET 4, C++ runtimes, Espon scanner all in one, and not much else installed.

 

 

Posts 30
Tom | Forum Activity | Replied: Thu, Nov 8 2012 2:12 PM

My log was attached to the initial post. the Error and logos.txt were blank/empty.

Posts 30
Tom | Forum Activity | Replied: Thu, Nov 8 2012 2:13 PM

Looks like it cant find the driver to play the sound file. But it worked fine with Logos 4.

Posts 7120
Forum MVP
TCBlack | Forum Activity | Replied: Thu, Nov 8 2012 2:29 PM

Tom:

My log was attached to the initial post. the Error and logos.txt were blank/empty.

How strange that those logs were blank!  Do you have full time logging turned on?

 

On to the problem: 

Um. I have nothing. 

Posts 30
Tom | Forum Activity | Replied: Thu, Nov 8 2012 2:47 PM

Full time debugging is enabled and no driver issues noted in Computer Management. 

 

 

Problem signature:

  Problem Event Name: CLR20r3

  Problem Signature 01: logos.exe

  Problem Signature 02: 5.0.0.1835

  Problem Signature 03: 509809f2

  Problem Signature 04: Libronix.Utility.Windows

  Problem Signature 05: 5.0.0.1835

  Problem Signature 06: 50980954

  Problem Signature 07: 39d

  Problem Signature 08: d

  Problem Signature 09: System.ArgumentNullException

  OS Version: 6.1.7601.2.1.0.256.28

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

Posts 29
LogosEmployee
Steve Workman | Forum Activity | Replied: Thu, Nov 8 2012 2:57 PM

Tom,

Thank you for posting in the forums.  I have seen this issue once already and is seems to be stemming from an issue with the .net framework, we would want to uninstall .net with this link: http://www.logos.com/media/tech/dotnetfx_cleanup_tool.zip.  Download the zip and open it.  Run the cleanup_tool program.  Have the drop down set to .NET Framework - all versions, then click Cleanup Now. 

 

Once that process finishes please click the download button at this link and select Run: http://www.microsoft.com/en-us/download/details.aspx?id=30653.  If this does not resolve the issue I would advise contacting Microsoft to assist in fixing the .net framework.  

That should resolve the issue.

 

Steve

Posts 4126
LogosEmployee
Bradley Grainger (Logos) | Forum Activity | Replied: Fri, Nov 9 2012 12:54 PM

This is a crash trying to play the startup sound. Unfortunately, I can't think of a workaround to disable the startup sound without launching the application. (Do you have a second computer? If so, you may be able to turn off the "Play Sounds" setting on that machine, and have it sync to this machine with the problem.)

We'll add a fix in the next 5.0 service release.

Posts 15621
Rosie Perera | Forum Activity | Replied: Fri, Nov 9 2012 1:11 PM

Bradley Grainger (Logos):

This is a crash trying to play the startup sound. Unfortunately, I can't think of a workaround to disable the startup sound without launching the application. (Do you have a second computer? If so, you may be able to turn off the "Play Sounds" setting on that machine, and have it sync to this machine with the problem.)

We'll add a fix in the next 5.0 service release.

Is this something that could be changed in the registry, or does Logos not store the "Play Sounds" setting in the registry? This is a setting that I would think people wouldn't want synced between their different machines. I personally keep startup sounds off for all my apps all the time, but I could imagine someone who doesn't mind it at home but doesn't want it sounding at the office where it might annoy others.

Posts 30
Tom | Forum Activity | Replied: Mon, Nov 12 2012 11:48 AM

Steve, 

Running the .NET uninstall, restarting then running the downloaded did not solve the problem. I re-installed all the frameworks, used Microsoft fix-it finding no errors and repairing various packages attempting to run logos 5 along the way with no avail.

I am also a .NET developer, don't have too much time to poke around but will try some things out. Wife was visiting (Mobilized Army reserves) so I spent time with her rather than playing on the computer this weekend. 

I have a Windows 7 N x64 bit MSDN running with minimal install including Office 2010. This is a fresh install as of approx 2.5 weeks ago when I put in new drives RAID 1 config. 

Logos 4 was working fine and no problems with any other apps I tried to run either. Not sure how Logos 5 is initializing the Wave player.

Posts 30
Tom | Forum Activity | Replied: Mon, Nov 12 2012 1:26 PM

Running WIN 8 in Virtual PC (VMWare) ant it loads and plays sound with my default device. However, I don't want to download all 13+ GB of resources from my primary account so I logged in with a secondary account.

Posts 30
Tom | Forum Activity | Replied: Mon, Nov 12 2012 1:40 PM

If there is a workaround in adding a record to a particular sqlite db let me know as I can do that. 

Posts 30
Tom | Forum Activity | Replied: Mon, Nov 12 2012 2:24 PM

GOT IT! WOO HOO!

Go figure I needed to download and install this: 

Media Feature Pack for Windows 7 N with Service Pack 1 and Windows 7 KN with Service Pack 1 (KB968211)

http://www.microsoft.com/en-us/download/details.aspx?id=16546&hash=hC%2fk5qQU0O1a5ZCAMpOFEZt4J%2bw%2ft6kZw%2bmplBnR1vyBvjFXz9z6xwSV90BJpOLTqrGoRO8jeitv6Mr3SuKFww%3d%3d

Windows 7 N and Windows 7 KN editions include the same functionality as Windows 7, except that these versions of Windows do not include Windows Media Player, and related technologies.

Didn't realize that it would bomb like that, interesting that I could play music and .wav sounds. Guess Logos uses wmv or other codec.

Posts 4126
LogosEmployee
Bradley Grainger (Logos) | Forum Activity | Replied: Tue, Nov 13 2012 12:39 PM

Thanks for letting us know the solution.

I'm still not entirely sure why it would fail if that feature pack is missing (we use MP3, not WMV) but perhaps it installs some necessary system components.

We knew that feature pack was needed for video resources on Windows 7 N, but didn't realise it was necessary for the startup sound.

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