Hello, I am trying to purchase an on-air license and have been getting the same message all day "Failure retrieving on-air products, please try again later." Please help!
I am getting the same error message and thus could not renew my license before last Sunday's service. Please advise.
Lydia and Dick, are either of you still seeing this message? What is your connectivity like? Could you please provide us with logs? You can find instructions on where to locate your logs and how to post them here: http://community.logos.com/forums/t/39446.aspx
(From Lydia's post) This is the log files from not being able to purchase on-air license .
1738.ProclaimError.log
76202.Proclaim.log
Proclaim.log
8204.Proclaim.log
Thank you for the logs. We have identified the issue (specific to the Mac client) and will be shipping a fix momentarily.
