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This post has 6 Replies | 1 Follower

Posts 5
Lydia Brown | Forum Activity | Posted: Tue, Feb 19 2013 11:49 AM

Hello, I am trying to purchase an on-air license and have been getting the same message all day "Failure retrieving on-air products, please try again later." Please help!

Posts 21
Dick Roberts | Forum Activity | Replied: Tue, Feb 19 2013 1:57 PM

I am getting the same error message and thus could  not renew my license before last Sunday's service. Please advise.

Posts 646
Ann Boyles | Forum Activity | Replied: Tue, Feb 19 2013 5:29 PM

Lydia and Dick, are either of you still seeing this message? What is your connectivity like? Could you please provide us with logs? You can find instructions on where to locate your logs and how to post them here: http://community.logos.com/forums/t/39446.aspx

Posts 1
MarkM | Forum Activity | Replied: Wed, Feb 20 2013 7:04 AM

(From Lydia's post) This is the log files from not being able to purchase on-air license .

1738.ProclaimError.log

76202.Proclaim.log

Posts 21
Dick Roberts | Forum Activity | Replied: Wed, Feb 20 2013 9:57 AM

Proclaim.log

Posts 21
Dick Roberts | Forum Activity | Replied: Wed, Feb 20 2013 10:02 AM

8204.Proclaim.log

Posts 1714
LogosEmployee
Scott Alexander (Logos) | Forum Activity | Replied: Wed, Feb 20 2013 11:16 AM

Thank you for the logs. We have identified the issue (specific to the Mac client) and will be shipping a fix momentarily.

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