Windows 8.1 update
I have updated my Sony laptop Windows 8 to Windows 8.1. Logos 5 has stopped working. That is the message I get when I try to start Logos 5.
Any ideas?
Comments
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Stop, kneel, pray.
Return Laptop.
Continue on with normal life as usual.
Wait for Jesus to come back again. I predict Logos will not function on any affordable touch tablet anytime soon.
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Hi Terry,
Unfortunately the Logos log isn't helping. But it's probable that Windows' Event Viewer will help us track down the problem. There are instructions here which should help you identify the right part of the error log. If you can paste that information here, we'll try to help.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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[:D]
2 Peter 3:18 But grow in the grace and knowledge of our Lord and Savior Jesus Christ. To him be the glory both now and to the day of eternity. Amen.
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3 error logs from Event viewer
UNDER WINDOWS ERROR REPORTING:
Fault bucket -369014879, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Logos.exe
P2: 5.1.2.92
P3: 5267eabd
P4: igdumdim32.dll
P5: 10.18.10.3316
P6: 524affd3
P7: c0000005
P8: 0002d8a5
P9:
P10:
Attached files:
C:\Users\Terry\AppData\Local\Temp\WERA4CE.tmp.WERInternalMetadata.xml
C:\Users\Terry\AppData\Local\Temp\WERB087.tmp.appcompat.txt
minidump.mdmp
These files may be available here:
C:\Users\Terry\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Logos.exe_6ef6658f64849538a5b0c5f5c35b55498fcbcce_f628333a_021fba0b
Analysis symbol:
Rechecking for solution: 0
Report Id: c5b023c2-4d87-11e3-bf6f-083e8ecd8990
Report Status: 4104
Hashed bucket: cec934cbcf35ce8e7af51f7c2caed021
-----------------------------------------------------------------------
UNDER - APPLICATION ERROR:
Faulting application name: Logos.exe, version: 5.1.2.92, time stamp: 0x5267eabd
Faulting module name: igdumdim32.dll, version: 10.18.10.3316, time stamp: 0x524affd3
Exception code: 0xc0000005
Fault offset: 0x0002d8a5
Faulting process id: 0x1ef4
Faulting application start time: 0x01cee19480ecaadb
Faulting application path: C:\Users\Terry\AppData\Local\Logos5\System\Logos.exe
Faulting module path: C:\WINDOWS\SYSTEM32\igdumdim32.dll
Report Id: c5b023c2-4d87-11e3-bf6f-083e8ecd8990
Faulting package full name:
Faulting package-relative application ID:
--------------------------------------------------------------
UNDER - .NET RUNTIME:
Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 5A60D8A5
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Terry Mott said:
Faulting module name: igdumdim32.dll
The "faulting module" is an Intel video driver; it is most likely the source of the crashes.
Try looking for an updated driver in Windows Updates, then try using the Intel Driver Update Utility: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu
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Even the latest versions of the 8.1 Intel HD drivers are still a little buggy on my new system. So this could well be the underlying cause of OP's problems. (Although, Logos is working fine on my 8.1 Pro clean install so far.)
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Thanks, Bradley. I will check it out.
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Lee, I appreciate the information. You guys are helping to steer me in a good direction. I appreciate your willingness to respond.
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There are a number of issues that have been reported with intel video drivers and 8.1 ( I have the problem myself) https://communities.intel.com/thread/45727
Installing older versions of the drivers seems to help in most cases. I think the thread above has some more specifics. Intel is working on a fix but has not released it yet.
Alan
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Hmm... I have had a similar experience. Will check event viewer. I know my ATI HD 7770 drivers are dodgy, and have meant to upgrade them for a while now. Hopefully that is the solution!
Will post logs and event viewer info on my thread in Logos 5.L2 lvl4 (...) WORDsearch, all the way through L10,
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In case a Logos person comes back:
http://community.logos.com/forums/t/77587.aspx
Is the thread containing my problem.
L2 lvl4 (...) WORDsearch, all the way through L10,
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Intel's new HD Graphics drivers version 15.33.64.3345 could be an update to get. Head on to http://downloadcenter.intel.com/default.aspx for it
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