I have updated my Sony laptop Windows 8 to Windows 8.1. Logos 5 has stopped working. That is the message I get when I try to start Logos 5.
Any ideas?
Stop, kneel, pray.
Return Laptop.
Continue on with normal life as usual.
Wait for Jesus to come back again. I predict Logos will not function on any affordable touch tablet anytime soon.
Hi Terry,
Unfortunately the Logos log isn't helping. But it's probable that Windows' Event Viewer will help us track down the problem. There are instructions here which should help you identify the right part of the error log. If you can paste that information here, we'll try to help.
[:D]
3 error logs from Event viewer
UNDER WINDOWS ERROR REPORTING:Fault bucket -369014879, type 1Event Name: APPCRASHResponse: Not availableCab Id: 0Problem signature:P1: Logos.exeP2: 5.1.2.92P3: 5267eabdP4: igdumdim32.dllP5: 10.18.10.3316P6: 524affd3P7: c0000005P8: 0002d8a5P9: P10: Attached files:C:\Users\Terry\AppData\Local\Temp\WERA4CE.tmp.WERInternalMetadata.xmlC:\Users\Terry\AppData\Local\Temp\WERB087.tmp.appcompat.txtminidump.mdmpThese files may be available here:C:\Users\Terry\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Logos.exe_6ef6658f64849538a5b0c5f5c35b55498fcbcce_f628333a_021fba0bAnalysis symbol: Rechecking for solution: 0Report Id: c5b023c2-4d87-11e3-bf6f-083e8ecd8990Report Status: 4104Hashed bucket: cec934cbcf35ce8e7af51f7c2caed021-----------------------------------------------------------------------UNDER - APPLICATION ERROR:Faulting application name: Logos.exe, version: 5.1.2.92, time stamp: 0x5267eabdFaulting module name: igdumdim32.dll, version: 10.18.10.3316, time stamp: 0x524affd3Exception code: 0xc0000005Fault offset: 0x0002d8a5Faulting process id: 0x1ef4Faulting application start time: 0x01cee19480ecaadbFaulting application path: C:\Users\Terry\AppData\Local\Logos5\System\Logos.exeFaulting module path: C:\WINDOWS\SYSTEM32\igdumdim32.dllReport Id: c5b023c2-4d87-11e3-bf6f-083e8ecd8990Faulting package full name: Faulting package-relative application ID: --------------------------------------------------------------UNDER - .NET RUNTIME:Application: Logos.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: exception code c0000005, exception address 5A60D8A5Stack:
Faulting module name: igdumdim32.dll
The "faulting module" is an Intel video driver; it is most likely the source of the crashes.
Try looking for an updated driver in Windows Updates, then try using the Intel Driver Update Utility: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu
Even the latest versions of the 8.1 Intel HD drivers are still a little buggy on my new system. So this could well be the underlying cause of OP's problems. (Although, Logos is working fine on my 8.1 Pro clean install so far.)
Thanks, Bradley. I will check it out.
Lee, I appreciate the information. You guys are helping to steer me in a good direction. I appreciate your willingness to respond.
There are a number of issues that have been reported with intel video drivers and 8.1 ( I have the problem myself) https://communities.intel.com/thread/45727
Installing older versions of the drivers seems to help in most cases. I think the thread above has some more specifics. Intel is working on a fix but has not released it yet.
Alan
Hmm... I have had a similar experience. Will check event viewer. I know my ATI HD 7770 drivers are dodgy, and have meant to upgrade them for a while now. Hopefully that is the solution!Will post logs and event viewer info on my thread in Logos 5.
In case a Logos person comes back:
http://community.logos.com/forums/t/77587.aspx
Is the thread containing my problem.
Intel's new HD Graphics drivers version 15.33.64.3345 could be an update to get. Head on to http://downloadcenter.intel.com/default.aspx for it
