Crash on Faithlife Video
When attempting to open/play a Faithlife Video Logos is crashing. This has happened each time I've attempted to access one of the video's. I'm running ver 5.2 SR-2 (5.2.0.0086)
Attached is the log files86446.Logos Log Files.zip
Comments
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It looks like it is trying to find the video file in your WebCache directory C:\Users\Rick%20Williams\AppData\Local\Logos5\Data\vzwyeasx.5ry\WebCache and it is not there. Is there anything in that folder? Have you downloaded the video files or are you trying to stream them?
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I'm away from my office so I can't look. I'm not sure how Logos handles those resources. All I can say at this point they appear in my collection and work on my laptop which I'm using now. I'd assume they should be on the HD and not streamed.
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I've reported this bug.
It looks like the program is incorrectly URL-escaping a local file path. You could try manually creating all the folders in the path, to see if that stops the crash. Open an Admin Command Prompt and paste in:
mkdir "C:\Users\Rick%20Williams\AppData\Local\Logos5\Data\vzwyeasx.5ry\WebCache\"
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I accessed the computer and there is a "C:\Users\Rick%20Williams\AppData\Local\Logos5\Data\vzwyeasx.5ry\WebCache\ directory. There are 5 files in it: 0ket5zdo.m2s, CacheData.db, CacheData.db-journal, ekn1bcoy.xun and fiehrgid.mfi
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Rick Williams said:
I accessed the computer and there is a "C:\Users\Rick%20Williams\AppData\Local\Logos5\Data\vzwyeasx.5ry\WebCache\ directory. There are 5 files in it: 0ket5zdo.m2s, CacheData.db, CacheData.db-journal, ekn1bcoy.xun and fiehrgid.mfi
Thanks for the quick reply; sounds like my proposed workaround won't work. We'll work on resolving this issue as quickly as possible; in the meantime, I think you will need to avoid video resources on your computer. I apologise for the inconvenience.
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Not a problem, I primarily was checking because of the SR report of the issue with videos. It isn't something I look at very often. Thank you also for the quick reply as well.
RW
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SR-3 appears to have fixed the issue. Thank you.
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