How to ask for help
How to ask for help
These forums are full of people who are willing to help with any question or problem you might have with Logos. Some are Logos staff, most are Logos users who volunteer their time.
How to get an answer — without even asking!
Before you ask for help:
- Please check this Wiki to see if your question has already been answered.
- Search the forum to see if your question has already been answered. Unfortunately, the “Search this site” box doesn’t work too well, so you’ll need to use Google. Search for site:community.logos.com searchterms, or just click this link then add your search terms at the end of the search box.
If you can’t find the answer to your question, go ahead and ask, by creating a new thread.
How to ask a great question
If your question is a “How do I....?” question, please let us know clearly what you’re trying to do, and perhaps give us an example.
If your question is about something going wrong (e.g. a crash, an error message, Logos being very slow, or search results are wrong, etc.), then we will need to see your logs before we can help. Logos has an optional feature whereby it records everything that happens in a log file. That allows us to see exactly what is causing the problem. It also helps if we know a little bit about your computer (particularly your Operating System and how much RAM (memory) your computer has).
Make sure you have a clearly worded subject. “Logos sucks!” is a bad subject, and will likely get you lots of replies telling you that Logos doesn’t suck. “Logos crashes every time I open it” is a good subject, and will get you replies helping you to solve the problem.
How to upload logs
How to create a discussion thread
- Ask a question about Logos on a PC: Logos 5, Logos 4 or Logos 3.
- Ask a question about Logos on a Mac: Logos 5 or Logos 4.
- Ask a question about Logos on an iPhone/iPad or Android device.
- Ask a question about biblia.com (accessing your Logos resources on the internet).
- Add a suggestion about a change, addition, or new resource (Mac or PC)
Finally, be nice to us! Computers can be frustrating, but that’s almost certainly not the fault of the person who will be trying to help you. Please and thankyou’s go a long way.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
Comments
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Great job Mark. This post is just begging for "sticky status"!
My only suggestion is to in some way emphasize, "create a new thread" Don't just post a new issue to an old one, the same helpful people will follow you over there.
Sarcasm is my love language. Obviously I love you. 0 -
Mark Barnes said:
There are also forums for iPhone, web and other users. Click here to see them, then choose "Write a new post".
Because it is such a common problem, I would suggest that this read:
There are also forums for Mac version 1, iPhone, web and other..." Because there are two forums for the Mac, we frequently get the wrong posts in the wrong forum.
Great work Mark! Where are you getting all the time to do all this?!?
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Yes, well done Mark.
Quite often we need info on the users operating system and hardware. This should be included.
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I've made those changes you suggested. As for time… well I figured anything that means I no longer have to write "Please turn logging on" again (particularly if it was followed by "Where are my log files", and "How do I upload my log files") has got to be worth 10 minutes of anyone's time!
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Grace & Peace,
Bill
MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
iPhone 12 Pro Max 512Gb
iPad 9th Gen iOS 15.6, 256GB0 -
Thanks. I wondered why my search-this-site searches were not very satisfactory.
BTW - I think you deserve a star. [*]
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Mark Barnes said:
I've made those changes you suggested
Very well done. Now all we need to do is figure out how to get people to read it!
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Donovan R. Palmer said:
Now all we need to do is figure out how to get people to read it!
Well, if you fancy wrestling with coding meaningful HTML in 256 characters, we could always add it to our signatures until staff come off holiday and can consider making it sticky. Here's a short URL to the post if you want to try: http://bit.ly/4ZTDo0
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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But Mark, you have already done the work, why don't you just post the code you used, and we will steal it.
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Terry Poperszky said:
But Mark, you have already done the work, why don't you just post the code you used, and we will steal it.
Well, it's easy to just link to this page in 256 characters - the hard thing is doing that whilst not losing your existing signature. If you use the short URL I posted, instead of the normal URL you should be fine.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Ok boys and girls, Mark won't share but I will:
Click on edit in the upper right hand corner, choose site option. Once there, click on the html on the menu bar of your signature box and paste the following line in:
<a href="http://bit.ly/4ZTDo0">How to ask for help</a>
save it, and they fix any havoc you may have caused in the normal signature box, save the whole thing and off you go.
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Hi,
I am trying to print a custom Bible Reading Plan in Logos 4 but I cannot. Is there anyone can help me out? I know, I can do it by exporting to Outlook but what if I don't want to take that route.
Thanks,
Sten
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The printing capability is not in place yet. Outlook or a screen capture are your only choices.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Mark Barnes said:
If your question is a "How do I....?" question, please let us know clearly what you're trying to do, and perhaps give us an example.
I'd also appreciate meaningful subjects that give at least a hint about the question. Posts with subjects like "Help" or "Quick question" or "why???" give me no clue about the topic. I sometimes skip them because I have no idea what they are about. Of course, I don't have many answers so that may not be a problem.
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I strongly concur. There are so many threads that I don't look at threads with non-specific subject lines.Ken F Hill said:I'd also appreciate meaningful subjects that give at least a hint about the question. Posts with subjects like "Help" or "Quick question" or "why???" give me no clue about the topic. I sometimes skip them because I have no idea what they are about. Of course, I don't have many answers so that may not be a problem.
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Terry Poperszky said:
Click on edit in the upper right hand corner, choose site option. Once there, click on the html on the menu bar of your signature box and paste the following line in:
<a href="http://bit.ly/4ZTDo0">How to ask for help</a>
save it, and they fix any havoc you may have caused in the normal signature box, save the whole thing and off you go.
Terry - I attempted to do this and you can see the result at the bottom here. Where did I go wrong? I'd like to understand a few more of these tips and tricks. Appreciate your forum participation and willingness to help.
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Scot Jefferies said:
attempted to do this and you can see the result at the bottom here. Where did I go wrong? I'd like to understand a few more of these tips and tricks. Appreciate your forum participation and willingness to help.
When you paste in the code, look just above in the edit box and you'll see "HTML" Click that HTML link and then paste in the code and hit update.
That will fix it.
Sarcasm is my love language. Obviously I love you. 0 -
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Scott, you might like to add this one to your signature, it has several links to helpful areas. Partly the reason I have them in my own signature...so I can easily find them.
which would be
<a href="/forums/p/21437/160728.aspx#160728">New to the Forums?</a>
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Awesome post.
I wish I had read this months ago!
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Testing!
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I need help! i have tried to copy different notes out of logos resources, and have not been able . How can this be done to make sermon writing a little easy.
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Frank,
I'm afraid I'm not clear what you're asking. Could you start a new thread, explaining the problem in more detail? The first post in this thread explains how to do so.
Mark
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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I just realized that the reason I only saw this very useful post now, and not half a year ago when I was new and could have needed it, is that it's only posted in the PC forum. [:(]
Mark, if you see this, do you think you could repost this in the Mac and General forums as well, and convince Logos to make the threads sticky there too? It might help some other newbies, plus it might save you and others at least a few "please post your logs" and "this has already been answered at ...".
Note: the "How to turn Logging on" link isn't needed in Mac. And maybe the [relatively] new Website forum should be added to the forum list?
Mac Pro (late 2013) OS 12.6.2
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Test Post
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I
just recently upgraded my Logos Scholar's Library Series X Software to Logos
4. I spent 4 hours trying to find the right forum that would help me
Import my Sermon Files and PDF's. So, I guess I have 2 questions.1.
Is it possible to import sermon notes and Personal PDF's into Logos 4.2.
Is there a forum, video or tutorial that shows you how to step by step import
your Personal Notes and Files..I
am running Windows Vista 64 bit on my Desktop PCI've
never created a post before I hope provided enough info.Thank
you very much for you help…0 -
Donald,
Your questions are valid but belong in their own thread:
Could you start a new thread, explaining the problem in more detail? The first post in this thread explains how to do so.
Sarcasm is my love language. Obviously I love you. 0 -
Please help me I am stuck. I re-downloaded logos 4 and it downloaded all of my books but it did not finish downloading my front cover. I only have pages 1-3 instead of pages 1-7 on the home page. what do I need to do?
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Go to Home Page and hold down shift + F5 keys to reset your homepage cache.
Dave
===Windows 11 & Android 13
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