Bug: NT101 has downloaded but videos not accessible.

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This post has 11 Replies | 3 Followers

Posts 5322
DIsciple II | Forum Activity | Posted: Mon, Dec 23 2013 2:43 PM

First thing I notice was the two components of NT101 are showing up separately in the features section of the home page instead as one, unlike the previous courses.

When you open up the actual video resource book, instead of the normal appearance all you get is what looks like to be an image file of the first part of each video file, the overview page is even not displaying correctly:

Third when I went to my iPad only the transcript resource download and when I tried to play a video from that it came back with the error message the resource cannot be opened because it is not part of my Logos Library.

Posts 120
Gary Mendenhall | Forum Activity | Replied: Mon, Dec 23 2013 2:49 PM

I noticed this this morning as well and discovered that the video portion of NT101 has mistyped as "courseware textbook" and should be "courseware media collection".  I called Logos to let them know and hopefully it will be corrected soon.

Posts 5322
DIsciple II | Forum Activity | Replied: Mon, Dec 23 2013 2:52 PM

Gary Mendenhall:

I noticed this this morning as well and discovered that the video portion of NT101 has mistyped as "courseware textbook" and should be "courseware media collection".  I called Logos to let them know and hopefully it will be corrected soon.

Thanks for confirming it's not only me Gary.

Posts 120
Gary Mendenhall | Forum Activity | Replied: Mon, Dec 23 2013 3:13 PM

After responding to your original post I attempted to launch the videos as well and discovered the same problem you mentioned about them not playing.  I had not tried this before my first call to Logos today.  I just called them back to add the info that the videos were not only mistyped but also that they do not even play.  All of the rest of the videos in the series (LT151, BI101 and OT101) play just fine on my computer (PC WIN7 64bit) indicating that it is not a CODEC issue (at least not on the receiving end)..  I directed them to this thread and hopefully the problem will be addressed soon.

Posts 3173
LogosEmployee
Thomas Ball | Forum Activity | Replied: Mon, Dec 23 2013 5:06 PM

Someone should be around when the issue is fixed. 

 

Posts 120
Gary Mendenhall | Forum Activity | Replied: Mon, Dec 23 2013 6:59 PM

Tommy Ball:

Someone should be around when the issue is fixed. 

I will be monitoring this thread Tommy.  At this point the issue still persists.

Posts 692
Otto S. Carroll | Forum Activity | Replied: Wed, Dec 25 2013 7:08 AM

Same here...no video in NT101.

__________

15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)

Posts 1216
Matt Hamrick | Forum Activity | Replied: Wed, Dec 25 2013 3:05 PM

Yep, I don't have any videos either.

Posts 55
LogosEmployee
Miles Custis | Forum Activity | Replied: Mon, Dec 30 2013 10:09 AM

Sorry for the inconvenience. The video resource was built with the incorrect resource type. The problem has been fixed, and the video resource is being republished today.

Posts 5322
DIsciple II | Forum Activity | Replied: Mon, Dec 30 2013 1:02 PM

Thanks Miles.  Appreciate the work being put into these resources.  

Miles Custis:

Sorry for the inconvenience. The video resource was built with the incorrect resource type. The problem has been fixed, and the video resource is being republished today.

Posts 1
Joy Byers | Forum Activity | Replied: Mon, Dec 30 2013 7:25 PM

Thanks for the fix! Any news on iPad version fix?

Posts 8
DHan | Forum Activity | Replied: Thu, Jan 2 2014 10:21 AM

This has not been fix on the mac.  I have a macbook pro with all current operating system and update.

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