Some resources are not downloading

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Bradley Grainger (Faithlife) | Forum Activity | Posted: Wed, Jul 9 2014 1:29 PM

We recently noticed a problem that was causing Logos 5 to download older versions of some resources instead of the latest published version.

We will be shipping 5.2a SR-7 soon to fix this problem; we also have to make a related server-side change. This change on the server was already made (to facilitate our internal testing); unfortunately, it had the side-effect of preventing some resource downloads to 5.2a SR-6 (that would have previously happened). We understand that being unable to download a recently-purchased resource is a serious problem and are actively working on solving the problem. (And not all resources are affected; the vast majority will still download just fine.)

Running "update resources" will not fix the problem; it can only be fixed by updating to SR-7 when that is released. (5.2b Beta users will need to wait for Beta 5, which we hope will be ready tomorrow morning.)

After you install and run 5.2a SR-7, you should see an additional download of up to 30 updated resources (depending on the size of your library); these are the ones affected by the original bug (that was causing older versions to download). (This check happens automatically in the background but may take a few minutes before it initiates the download.)

You can tell if you're affected by the problem if your version of The Bible Knowledge Commentary is 2014-02-03T18:34:31Z. Once you install SR-7, it should get updated to 2014-06-24T02:42:26Z.

Posts 3
Ralph S. Watts III | Forum Activity | Replied: Mon, Jul 28 2014 6:05 PM

It doesn't appear that any of my newly purchased books have downloaded.  Please help.

Ralph Watts

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MJ. Smith | Forum Activity | Replied: Mon, Jul 28 2014 6:10 PM

How long has it been since you purchased them? If they are pre-pub purchases, when were they released - Logos staggers the actual downloads.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 5
Eric Reed | Forum Activity | Replied: Mon, Jul 28 2014 8:09 PM

I also have been unable to download purchases (not "pre pub") from June 20-25, 2014. Any help would be appreciated.

Thanks

Posts 3
Ralph S. Watts III | Forum Activity | Replied: Mon, Jul 28 2014 8:41 PM

Upgraded to 5 with the Silver package today.

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Dave Hooton | Forum Activity | Replied: Mon, Jul 28 2014 9:10 PM

Eric Reed:
I also have been unable to download purchases (not "pre pub") from June 20-25, 2014

Have you got the latest version of Logos (5.2a SR-7) and have you tried update resources in the command box at top of the window?

If that doesn't succeed contact Customer Support.

Dave
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Windows 10 & Android 8

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Dave Hooton | Forum Activity | Replied: Mon, Jul 28 2014 9:12 PM

Ralph S. Watts III:
Upgraded to 5 with the Silver package today.

Please see my previous post.

Dave
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Windows 10 & Android 8

Posts 3
Ralph S. Watts III | Forum Activity | Replied: Mon, Jul 28 2014 10:23 PM

Hey Dave, appreciate your help.  So far nothing has changed so I guess I'll give them a call and try to get it figured out.  Mahalo (thanks in Hawaiian : )

Posts 5
Eric Reed | Forum Activity | Replied: Wed, Jul 30 2014 2:50 PM

Hey Dave,

Thanks for the heads up on the right version. I am now up to date with all my software. The sync issue has been resolved on notes and stuff.

Now I am still not seeing any of the new purchases. I know that I had a large download today once I updated to the correct version of Logos for Mac.

I will check with customer service. When I do the "Update Resources" command/tool all it get is a small box on the bottom right of my screen and nothing else. Even after waiting over an hour staring;)

Here is a screen shot...notice the bottom right 

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Dave Hooton | Forum Activity | Replied: Thu, Jul 31 2014 3:28 PM

Eric Reed:
Here is a screen shot...notice the bottom right

That file didn't appear in your post, but it would be good to upload your logs following use of the command.

Dave
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Windows 10 & Android 8

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