Some resources are not downloading
We recently noticed a problem that was causing Logos 5 to download older versions of some resources instead of the latest published version.
We will be shipping 5.2a SR-7 soon to fix this problem; we also have to make a related server-side change. This change on the server was already made (to facilitate our internal testing); unfortunately, it had the side-effect of preventing some resource downloads to 5.2a SR-6 (that would have previously happened). We understand that being unable to download a recently-purchased resource is a serious problem and are actively working on solving the problem. (And not all resources are affected; the vast majority will still download just fine.)
Running "update resources" will not fix the problem; it can only be fixed by updating to SR-7 when that is released. (5.2b Beta users will need to wait for Beta 5, which we hope will be ready tomorrow morning.)
After you install and run 5.2a SR-7, you should see an additional download of up to 30 updated resources (depending on the size of your library); these are the ones affected by the original bug (that was causing older versions to download). (This check happens automatically in the background but may take a few minutes before it initiates the download.)
You can tell if you're affected by the problem if your version of The Bible Knowledge Commentary is 2014-02-03T18:34:31Z. Once you install SR-7, it should get updated to 2014-06-24T02:42:26Z.
Comments
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It doesn't appear that any of my newly purchased books have downloaded. Please help.
Ralph Watts
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How long has it been since you purchased them? If they are pre-pub purchases, when were they released - Logos staggers the actual downloads.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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I also have been unable to download purchases (not "pre pub") from June 20-25, 2014. Any help would be appreciated.
Thanks
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Upgraded to 5 with the Silver package today.
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Eric Reed said:
I also have been unable to download purchases (not "pre pub") from June 20-25, 2014
Have you got the latest version of Logos (5.2a SR-7) and have you tried update resources in the command box at top of the window?
If that doesn't succeed contact Customer Support.
Dave
===Windows 11 & Android 13
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Dave
===Windows 11 & Android 13
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Hey Dave, appreciate your help. So far nothing has changed so I guess I'll give them a call and try to get it figured out. Mahalo (thanks in Hawaiian : )
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Hey Dave,
Thanks for the heads up on the right version. I am now up to date with all my software. The sync issue has been resolved on notes and stuff.
Now I am still not seeing any of the new purchases. I know that I had a large download today once I updated to the correct version of Logos for Mac.
I will check with customer service. When I do the "Update Resources" command/tool all it get is a small box on the bottom right of my screen and nothing else. Even after waiting over an hour staring;)
Here is a screen shot...notice the bottom right
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Eric Reed said:
Here is a screen shot...notice the bottom right
That file didn't appear in your post, but it would be good to upload your logs following use of the command.
Dave
===Windows 11 & Android 13
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