Glitch in upgrading to Logos 6

I saw that the free upgrade to the Logos 6 engine was available, so I made the free "purchase", then started my Logos 5, and it proceeded to run the update. In the process, it gave an odd error message "The selected user does not have sufficient privileges to complete the setup. Please choose Administrator from the Run as... dialog." But the installer continued, so I thought it would work.

But after the installer finished, Logos 6 won't start. It gives me the Logos 6 splash screen for some seconds, then quits.

I tried uninstalling Logos from my computer, then installing it again after downloading the Logos 6 engine. This also ran the installer again, produced the "selected user does not have sufficient privileges" dialog, ran for a while, and Logos 6 still will not start.

I've tried right clicking on the LogosSetup.exe and choosing "run as administrator", that produces the "selected user does not have sufficient privileges" message right away and nothing else happens.

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Dave Hooton

Please see my comment to this similar problem

Steven White

https://community.logos.com/discussion/comment/693362#Comment_693362

Figured out my problem. On my office desktop, "Documents" is actually a mapped network drive, not on my hard drive. For some reason this prevented the Logos Prerequisites program from installing, and Logos 6 would not start without Logos Prerequisites being present.

I temporarily changed my documents to be in the default location, c:\users\login\documents, and Logos Prerequisites and Logos 6 now work fine. Since installing Logos 6, I moved my documents back to the network drive, and Logos 6 still works.

Dave Hooton

https://community.logos.com/discussion/comment/695404#Comment_695404

How did you relocate the Documents folder e.g. through the right-click Properties >> Location tab? Being on a mapped Network drive does your user profile have full access?

Both Prerequisites and Logos Setup will try to write log files to Logos Log Files in the Documents folder. If you start Logos with the CTRL key held and sign-in Logos will attempt to write to a file (Logos.log) in that folder. Does that work?