CRASH - L4b4: Bulk Tagging

Debra W Bouey

Crashed 3 times during the course of bulk tagging several groups of resources this morning.

• Crashed even after reboots, always when bulk tagging
• Nothing open but L4b4 when crashes occurred
• Did not always crash during same sessions of bulk tagging.
• Only docked full screen Collection and Library tabs open at time of crashes
• Largest bulk tagging group was a single set of all the BAR Periodicals (first), other two crashes occurred during the course of bulk tagging various TJL groups as well

Screen capture, second intermittent crash:

Todd Phillips

DWBouey said:

Crashed 3 times during the course of bulk tagging several groups of resources this morning.

You should post a log file when it happens. Here's how: http://wiki.logos.com/Diagnostic_Logging

I also just had a crash during tagging in 4.0b b4, except I was doing it one resource at a time.

Here's my log: 8524.Logos4.zip

The error is: System.IO.IOException: The process cannot access the file because it is being used by another process.

Debra W Bouey

https://community.logos.com/discussion/comment/79778#Comment_79778

Todd Phillips said:

DWBouey said:

Crashed 3 times during the course of bulk tagging several groups of resources this morning.

You should post a log file when it happens. Here's how: http://wiki.logos.com/Diagnostic_Logging

I also just had a crash during tagging in 4.0b b4, except I was doing it one resource at a time.

Here's my log: 8524.Logos4.zip

Thank you, Todd. I started logging continually with the betas. Saved log file after third crash, should have saved logs after each crash before reboot/reopening L4. Based on following, I probably don't need to archive and post it, unless Bradley needs it.

Todd Phillips said:

The error is: System.IO.IOException: The process cannot access the file because it is being used by another process.

Perhaps L4 counts the view in the docked Collections tab as accessing the specific TJL resources working at time of crashes? First collection up for me is always a numerically named collection where I temporarily place newly purchased resources until I can assign them tags ... so any of the volume 12 TLJ resources would have been in that first collection and showing in the view pane.

 

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/79794#Comment_79794

DWBouey said:

Based on following, I probably don't need to archive and post it, unless Bradley needs it.

Please post it, so I can see if it's the same crash or not.

Todd Phillips

https://community.logos.com/discussion/comment/79842#Comment_79842

I had another crash whilst in the Library...this time I was rating a resource (instead of tagging it), and this time it is in beta 5.  Same error as before though:

2705.Logos4.zip

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/79867#Comment_79867

Todd Phillips said:

Same error as before though

Yes; this looks like the same problem. I think we can address it in Beta 6.

Debra W Bouey

https://community.logos.com/discussion/comment/79842#Comment_79842

Bradley Grainger said:

DWBouey said:

Based on following, I probably don't need to archive and post it, unless Bradley needs it.

Please post it, so I can see if it's the same crash or not.

Here's the a clip from the section of the log file following the 3rd (post reboot) crash along with the complete log file upload from whence it came (error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file). At first, I just thought it was something unique to my laptop/system, so I didn't pay too much attention to it ... 'til the post-reboot third crash. Didn't pull the log and rename it 'til then.

 

Todd Phillips

https://community.logos.com/discussion/comment/79897#Comment_79897

DWBouey said:

(error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file).

Yeah my log file was so large it gave an error too.  It was fine when I compressed it in a zip file.

 

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/79897#Comment_79897

DWBouey said:

Here's the a clip from the section of the log file following the 3rd (post reboot) crash along with the complete log file upload from whence it came (error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file). 

This looks like exactly the same error; posting the whole (large) log file won't be necessary.

Debra W Bouey

https://community.logos.com/discussion/comment/79903#Comment_79903

Todd Phillips said:

DWBouey said:

(error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file).

Yeah my log file was so large it gave an error too.  It was fine when I compressed it in a zip file.

Thank you for the heads up, Todd!

Debra W Bouey

https://community.logos.com/discussion/comment/79842#Comment_79842

Bradley Grainger said:

Please post it, so I can see if it's the same crash or not.

Here you go, my L4 beta log file...

2728.01-19-dwb__Logos4_Beta_LOG.zip

Debra W Bouey

https://community.logos.com/discussion/comment/79842#Comment_79842

Bradley Grainger said:

Please post it, so I can see if it's the same crash or not.

5736.01-19-dwb__Logos4_Beta_LOG.zip">http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/78/5736.01_2D00_19_2D00_dwb_5F005F00_Logos4_5F00_Beta_5F00_LOG.zip]

EDIT: Oops! Pardon the dual upload of my archived crash log file!

Debra W Bouey

https://community.logos.com/discussion/comment/79933#Comment_79933

Bradley Grainger said:

DWBouey said:

Here's the a clip from the section of the log file following the 3rd (post reboot) crash along with the complete log file upload from whence it came (error on log file upload - gimme a few to install my archive software on my laptop here, then I'll have another go at uploading the whole file). 

This looks like exactly the same error; posting the whole (large) log file won't be necessary.

Uh-oh, ships passing in the the forum "night". Just delete my upload/accidental dup.

Thank you, Bradley, for all your ongoing hard work!