[resolved] Bug: Send to Kindle has disappeared for some books in 6.2!

The new information panel in the library doesn't have Send to Kindle for Vyrso books, even though you can send them to Kindle. Download to devices is also missing. Please bring it back!

The section is missing from the books information page, too.

Edit: See the more accurate bug report below.

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Graham Criddle

Mark

Is this for all Vyrso books or just Zondervan ones - which never supported some of these features anyway?

Im not at my computer at the moment so can't check

Graham

Mark Barnes

Is this for all Vyrso books or just Zondervan ones - which never supported some of these features anyway?

It appears to be for all Vyrso books, including those which I've previously sent to Kindle.

JT (alabama24)

Is this for all Vyrso books or just Zondervan ones - which never supported some of these features anyway?

It appears to be for all Vyrso books, including those which I've previously sent to Kindle.

I am not seeing this, including resources previously sent. "New" resources (recently published) are still unavailable.

NB.Mick

It appears to be for all Vyrso books, including those which I've previously sent to Kindle.

Hm. It's there on my machine. I can see it for several of the books I randomly looked at in the library.

EDIT: as a reference point, I just sent over the most bestselling Vyrso book I own (thus hoping for you or others with issues to have it as well and be able to try), which happens to be a TGC-book by DA Carson and Tim Keller: Gospel-Centered Ministry. Worked like a charm:

Graham Criddle

Is this for all Vyrso books or just Zondervan ones - which never supported some of these features anyway?

It appears to be for all Vyrso books, including those which I've previously sent to Kindle.

As others are saying, this still is working for me.

Is it possible your kindle details have disappeared in the Faithlife servers? Would this cause this issue?

Mark Barnes

I've checked more thoroughly. The problem is not that you can't send to Kindle, the problem is that the entire "Devices" section is missing for some resources. Excluding Zondervan titles, Vyrso books not available to send to mobile devices include:

The Everychurch Guide to Growth: How Any Plateaued Church Can Grow
MissionShift
Transformational Church

Baker

How to Debt-Proof Your Marriage

Crossway

Church History: A Crash Course for the Curious
The Great Exchange: My Sin for His Righteousness
George Whitefield: God's Anointed Servant in the Great Revival of the Eighteenth Century
The Hole in Our Holiness: Filling the Gap between Gospel Passion and the Pursuit of Godliness
Name Above All Names
John Newton: From Disgrace to Amazing Grace
Sex, Dating, and Relationships: A Fresh Approach
Whiter Than Snow: Meditations on Sin and Mercy

David C Cook

Battle Ready: Prepare to Be Used by God
Found: God's Will
The God Who Sees You: Look to Him When You Feel Discouraged, Forgotten, or Invisible
Hell Is Real (But I Hate to Admit It)
Passport through Darkness: A True Story of Danger and Second Chances
The Same Love: A Devotion
Touching Wonder: Recapturing the Awe of Christmas
Unfaithful: Hope and Healing After Infidelity

Keygma Publishing

Worldview: Learning to Think and Live Biblically

Moody:

Coffee House Chronicles Set

Revell:

Living Successfully with Screwed-Up People

Thomas Nelson:

Bonhoeffer: Pastor, Martyr, Prophet, Spy

Tyndale

Beyond Ordinary: When a Good Marriage Just Isn't Good Enough
Let Every Heart Prepare Him Room: Daily Family Devotions for Advent

Those marked in red are ones that I have previously sent to Kindle!

It looks like the problem is related to a bug I reported in December, where some books were able to be sent to Kindle, but not downloaded to mobile devices, and where some books could be downloaded for you, Graham, but not for me. Now those same books can't be sent to Kindle at all because the entire section is missing.

It's definitely a bug, because most of these resources can be downloaded onto a mobile device (i.e. they're available in the Vyrso app), and the Kindle server doesn't reject them if you request them outside the app.

NB.Mick

The problem is not that you can't send to Kindle, the problem is that the entire "Devices" section is missing for some resources.

for some but not all users:

Church History: A Crash Course for the Curious

Mark Barnes

Interesting:

Graham Criddle

Hell Is Real (But I Hate to Admit It)

It looks like the problem is related to a bug I reported in December, where some books were able to be sent to Kindle, but not downloaded to mobile devices, and where some books could be downloaded for you, Graham, but not for me. Now those same books can't be sent to Kindle at all because the entire section is missing.

It does, indeed, look similar to that problem. But not clear why it is affecting you and not NB.Mick or me.

Mark Barnes

It does, indeed, look similar to that problem. But not clear why it is affecting you and not NB.Mick or me.

It might be a metadata problem at my end. Unfortunately, forcing a metadata refresh has failed.

James Chandler

At the risk of stating the obvious, could it be you need to reset you kindle email address?

JT (alabama24)

At the risk of stating the obvious, could it be you need to reset you kindle email address?

what do you mean?

Mark Barnes

At the risk of stating the obvious, could it be you need to reset you kindle email address?

I can send some books to Kindle, but not others, so that's not the problem.

Mark Barnes

It might be a metadata problem at my end. Unfortunately, forcing a metadata refresh has failed.

I'm inclined to think it is a metadata problem, as I don't have this issue on another installation. However, I still can't refresh the metadata, so I'm no better off.

Dylan Rondeau

I've created a case. I've talked it over with our server guys and they seem to indicate that the resource should be available, so we're not sure what's going on at this point. If it was an app issue, I'd expect consistency between different users, but we're unsure at this point. [:S]