[ACK] Factbook causing Logos to Crash

Ronald Quick
Ronald Quick Member Posts: 2,998 ✭✭✭
edited November 2024 in English Forum

When I try to use Factbook Logos keeps crashing.  I've attached logs.

Thanks.

2781.LogosCrash.zip

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,306

    Ronald Quick said:

    When I try to use Factbook Logos keeps crashing

    Please provide some more details:

    • When you open the tool?
    • When you try and look something up?
    • When you look up something specific?

    And please enable full diagnostic logging and post logos.log after a crash - details at https://www.logos.com/support/logos6/windows/report-problem 

  • Ronald Quick
    Ronald Quick Member Posts: 2,998 ✭✭✭
    https://community.logos.com/discussion/comment/707731#Comment_707731

    Graham,

    Thanks for your reply.  Although Logos crashed several times, after I opened up Logos using holding the CTRL button down, Factbook seems to be working fine.

    Previously Factbook would open up with no problem, then crash when I tried to look something up.  I tried several different individuals with the same result. 

    If it happens again, I'll post again.

    Thanks.

  • MJ. Smith
    MJ. Smith MVP Posts: 55,588
    https://community.logos.com/discussion/comment/707738#Comment_707738

    Try an update now. There is another thread on which missing Factbook entries were mentioned and Faithlife indicated an update to Factbook would resolve their issue - on Mac I believe but it is worth a try.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Ronald Quick
    Ronald Quick Member Posts: 2,998 ✭✭✭
    https://community.logos.com/discussion/comment/707873#Comment_707873

    I'm not sure if this is related to my problem yesterday, but...

    This morning before I closed Logos down it was working fine. I downloaded two resources (both from Vyrso, 1 free and the other Five Points of Calvinism), let them index and closed down Logos.  When I got to work, it crashed when I tried to open it up to the last layout.

    I am able to open Logos if I hold down the CRTL button and open up a blank layout, but Logos crashes if I try to open up a saved layout (I tried a couple different ones).  It also crashes when I try to open Factbook.  I can perform searches and open resources with no problem. 

    I did try "update now" and am told that I have no updates.

    I've attached logs.

    Any help would be greatly appreciated.

    Thanks,

    6747.Logos Log Files (2).zip 

  • Thomas Ball
    Thomas Ball Member, Logos Employee Posts: 3,261
    https://community.logos.com/discussion/comment/708050#Comment_708050

    Hi Ronald,


    What are you searching for in the Factbook when it crashes. One or a few examples is fine. I understand it might not seem to be a pattern to you, but knowing what searches historicaly have caused a crash in Factbook may be helpful for troubleshooting

     

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