Send to Kindle 'Kindle upload in progress'

I have set up my Amazon account to accept email from @logos.com and have set my kindle address in Logos. After clicking on 'Send to kindle' on two different titles neither have sent and both have been reporting 'Kindle upload in progress' for over 12 hours which seems a quite long enough for it to have worked (unless there is someone at Logos or Amazon actually retyping the book Wink ).

Exiting Logos and rebooting the computer in between hasn't changed this either, so I'm not really sure what is going on!

Any suggestions/help much appreciated!

Thanks

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Comments

Rosie Perera

I seem to recall that even though the "Kindle upload in progress" message didn't go away, the book had already uploaded. Did you check your Kindle or Kindle app to see if it was there?

Aaron Rose

https://community.logos.com/discussion/comment/722857#Comment_722857

Thanks, Rosie. I've checked and unfortunately they're not on my Kindle.

Rosie Perera

Are you able to email PDFs to yourself at your Kindle address and does that work fine to get onto your Kindle?

Aaron Rose

https://community.logos.com/discussion/comment/722863#Comment_722863

Thanks again! Yes - emailing documents to my Kindle works fine.

Derek

https://community.logos.com/discussion/comment/722867#Comment_722867

I'm going on 26 or more hours and no titles are on my Kindle. I'm seeing "Upload in progress" in Logos... Nothing yet... Their servers must be seriously backlogged. None of the titles I submitted seem to be completed.

Dylan Rondeau

https://community.logos.com/discussion/comment/722994#Comment_722994

Their servers must be seriously backlogged.

I've brought this thread to the attention of our Documents team, someone there will be able to determine what the hold-up is. Sorry for the inconvenience in the meantime. [:(]

Dustin Masters (Work)

Sorry for the trouble, I fixed the problem on our end. All of the books requested should appear on your devices shortly.

Derek

https://community.logos.com/discussion/comment/723035#Comment_723035

Dustin and Dylan,

20 books just appeared when I sync'd my kindle device.

Much obliged.

Aaron Rose

https://community.logos.com/discussion/comment/723035#Comment_723035

Thanks A LOT Dustin and Dylan - much appreciated.

Have a great day.[:)]

Marcos

https://community.logos.com/discussion/comment/723035#Comment_723035

Hi Dustin,

I try to send a couple of books to my kindle device, but unfortunately I realized I sent them to the wrong device by using the old email kindle account instead of the new one for my new device.

How can I change the kindle email account in logos so I can send it to the right device?

MJ. Smith

https://community.logos.com/discussion/comment/724183#Comment_724183

you have to call Faithlife customer service.

Marcos

https://community.logos.com/discussion/comment/724189#Comment_724189

Thank you MJ. Smith. I called but is after hours. I will try again tomorrow!

Derek

https://community.logos.com/discussion/comment/724196#Comment_724196

You know... This is going to be a major pain. Because of my job, I regularly wipe my phone where I have kindle installed... Each time this happens, kindle registers a new device, and that new device had a new address.. Each time I have to call faith life to update? No problem for me, but you all are going to be fielding a lot of calls...

MJ. Smith

https://community.logos.com/discussion/comment/724205#Comment_724205

Can we expect at some point that this will be user changeable?

No; it's restricted to CS to prevent a malicious person sending the same library to multiple devices.

If you own the @kindle.com email address, you can reassign it to your devices, so there shouldn't be a legitimate need to change it often.

Derek

https://community.logos.com/discussion/comment/724224#Comment_724224

Help me understand "if you own the kindle email address"

If I reset my phone, Kindle sees the "old" phone (before resetting it) and it sees the "new" phone (After resetting it) too... It assigns a "New" email address to the "New" phone (actually the old phone, but reset). I end up with so many "android devices" in my account, but they are actually the same device, just with new Android OS installs.

I have not seen a way to transfer one email address from an old Android installation to a new android installation. If I am missing something, please let me know.

Mark Barnes

https://community.logos.com/discussion/comment/724249#Comment_724249

I have not seen a way to transfer one email address from an old Android installation to a new android installation. If I am missing something, please let me know.

It is annoying when you get multiple "kindles". But this is what I do:

Go to Amazon's Manage Your Content and Devices
Click on the first phone you owned, and copy the first part of email address to the clipboard.
Deregister that phone, and any other duplicate phones (apart from the current one).
Set the email address of your current phone by clicking "edit" and pasting the old email address from the clipboard.