[resolved] Program shuts down at splash screen

Robert King

As splash screen opens a block message appears: "LOGOS has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I have run "repair" from Programs. I ran a scan with McAfee; nothing found. I ran compatibility settings. All failed to fix the problem.

I used the computer and LOGOS program during Sunday's sermon. It worked fine. I closed the lid on the computer to bring it home; leaving it powered up. When I opened it last night, LOGOS was closed. When I opened the LOGOS program this morning I had the problem.

1781.Logos Log Files.zip

JT (alabama24)

Welcome to the forums! Sorry for your troubles. [:s]

As splash screen opens a block message appears: "LOGOS has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

It looks to me like a permissions issue... but I am a Mac user and don't quite know what to do. Here is a line from your crash log:

Access to the path 'C:\Users\Robert\AppData\Local\Logos5\Data\dwzhbfzg.kxb\LibraryIndex\supplemental-build.lxn' is denied.

I'll scan the forums to see if I find something similar with a resolution. 

By the way: Did you grab the logs BEFORE you restarted Logos? Your logos.log file looks like you started up the app again but grabbed the logs before it crashed.