[resolved] Program shuts down at splash screen
As splash screen opens a block message appears: "LOGOS has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have run "repair" from Programs. I ran a scan with McAfee; nothing found. I ran compatibility settings. All failed to fix the problem.
I used the computer and LOGOS program during Sunday's sermon. It worked fine. I closed the lid on the computer to bring it home; leaving it powered up. When I opened it last night, LOGOS was closed. When I opened the LOGOS program this morning I had the problem.
Comments
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Welcome to the forums! Sorry for your troubles. [:s]
Robert King said:As splash screen opens a block message appears: "LOGOS has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
It looks to me like a permissions issue... but I am a Mac user and don't quite know what to do. Here is a line from your crash log:
Crash Log said:Access to the path 'C:\Users\Robert\AppData\Local\Logos5\Data\dwzhbfzg.kxb\LibraryIndex\supplemental-build.lxn' is denied.
I'll scan the forums to see if I find something similar with a resolution.
By the way: Did you grab the logs BEFORE you restarted Logos? Your logos.log file looks like you started up the app again but grabbed the logs before it crashed.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
See if this article helps: https://www.logos.com/support/logos5/windows/error-writing-to-file
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
alabama24 said:
It looks to me like a permissions issue... but I am a Mac user and don't quite know what to do. Here is a line from your crash log:
Crash Log said:Access to the path 'C:\Users\Robert\AppData\Local\Logos5\Data\dwzhbfzg.kxb\LibraryIndex\supplemental-build.lxn' is denied.
I'll scan the forums to see if I find something similar with a resolution.
That crash log is from last month; it's not relevant to this problem.
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The logs aren't capturing the crash; this type of problem is most quickly diagnosed and resolved by calling our Technical Support department.
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That crash log is from last month; it's not relevant to this problem.
Well, isn't that special. [:P]
Thanks for bailing me out. [:)] [Y]
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Robert
Has this been resolved?
Dave
===Windows 11 & Android 13
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Yes. Thank you. Update for another program changed registry. Made corrections and LOGOS works fine now.
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