I have been experiencing this issue with Videos Freezing in ON AIR Mode for over 3 months now and have been testing and tweaking everything that I can find to tweak to attempt to prevent it.
Here is what I know for sure. We use media video or motion backgrounds for almost everything in our service. The video playback almost always starts fine on both regular videos and Motion Backgrounds for about the first 10 minutes without fault. After about 10 minutes I notice that the memory used by proclaim starts to climb as though it is loading the videos into memory and not releasing the memory after the video is played.
After the memory reaches a critical state of using between 325,000 KB - 400,000 KB the videos will freeze, the CPU sits steady at 25% and the memory will start to climb rapidly each time a video is supposed to move on, loop, fade, etc. I have watched the memory climb to over 1,500,000 KB before it finally crashes.
There have been some videos that play perfectly fine in the preview and in any other video player software that I try but will not play in the ON AIR mode at all.
I am able to close the program however it remains running in the background with the CPU still at 25% and memory still at whatever level it increased to. At this point I can force close it with the task manager, open it again and I am good for about 10 more minutes.
The error logs show the following error at the point it freezes: Media Player_MediaOpened has not been called for 2000 ms
There is absolutely no error that shows in the Event Viewer at all at the time of the freeze.
I have also figured out that I can forcefully freeze the video playback by minimizing the main window while a video is playing. This will cause it to freeze every time without fail.
I have tried removing and reinstalling all media codecs, players, video card driver, etc; basically everything that could possibly affect video playback.
So far nothing has worked.
After installing the k-light codec pack I was able to improve video playback performance, reducing stutter and compression marks during playback however this did not stop the freezing.
I am running the following specs:
Core i5 2320 at 3ghz
8gb of ram
Geforce GTX 550 Ti
Intel 6 Series Motherboard
1 Monitor connected with DVI to VGA Adapter @1080 P
1 Projector connected with DVI to VGA Adapter @1080 P
This issue has become progressively worse over the last few months and was not happening at all when we first started using the program over a year ago.
Any ideas on how to proceed would be appreciated.
P.S. 90% of the media we use in directly from the Proclaim free stuff and the rest of it is commercial videos that are all in MP4 format.
P.S. P.S. Disabling hardware acceleration is fine for playback in most players and in the preview window but the ON AIR playback is extremely slow, stutters at about 5-10 FPS and the audio goes out of sync really fast. I have also been able to duplicate the same freeze with Hardware Acceleration disabled so I don't think it is the video card.
