BUG: Indexing after this AM's resource update stalls at one minute remaining

Mary-Ellen

When I turned on Logos 4 Beta 7 this morning, there was a fairly small updated resource download.  The automatic indexer seemed to run as usual, although for a surprisingly short time.  When the indexer icon was gone from the taskbar, I ran a search, and found some results from "new" unmerged resources.  I clicked in the search results box where it offers to merge indexes, but the process either didn't seem to run, or stalled with one minute remaining (I forget exactly what happened at this point).  I closed down to a blank layout and ran "merge index" from the command box; again the stall at one minute.  Windows Vista reported the indexer had stopped working, searched for a solution, and shut the indexer down.  I tried this one more time with the same results.

Attached are my log files from reproducing this process a third time after shutting down and restarting Logos 4.

3835.Logos4.log

7167.Logos4Indexer.log

On restarting Logos 4 yet again, the automatic indexer acts like it wants to run but disappears after about a minute.

Any advice?  Thanks in advance . . .

Dave Hooton

I would suggest you rebuild the library index by deleting the folder  C:\Users\Mary-\AppData\Local\Logos4\Data\g2nrueim.p3p\LibraryIndex. Because AppData is a hidden folder you may have to use Explorer's Folder Options to enable viewing of hidden files and folders.

Melissa Snyder

https://community.logos.com/discussion/comment/88287#Comment_88287

The 'Rebuild Index' command may work as well, but sometimes deleting LibraryIndex files works when the command does not. Thanks for the good advice, Dave.

Melissa

Peter Venable

https://community.logos.com/discussion/comment/88806#Comment_88806

This is actually a new bug I hadn't seen before... I'll fix it for the next release.

Mary-Ellen

https://community.logos.com/discussion/comment/88806#Comment_88806

Melissa Snyder said:

The 'Rebuild Index' command may work as well, but sometimes deleting LibraryIndex files works when the command does not.

Follow-up report:  I tried the "rebuild index" command, and it looked like it had me caught in a loop, getting down to less than 30 minutes remaining and then jumping back up to 5 hours.  I ended up shutting down the Indexer through Task Manager.

I had better luck with deleting the LibraryIndex folder and letting Logos 4 (Beta 7) rebuild from scratch.  All now appears in good working order.

Thanks to all for your input.