Powerpoint Presentation

Each time I try to upload and transfer control to PowerPoint, Proclaim gives me an error message "an unexpected error occurred while importing the specified document." Does anyone know why this is happening? I have installed the latest updates with Proclaim.

Thanks,

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Scott Alexander

Please post the PowerPointExporter.log file which can be found as described in this article - http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

Amanda Keeter

I have PP2013, when I resaved the file as a 97-2003 it worked. Is there a way to upload PP2013 files?

Amanda Keeter

This is the error I get:

2015-07-23 23:15:47.3689 1 Info PowerPointExporter Setting Aspose license.
2015-07-23 23:15:47.8780 1 Info PowerPointExporter Aspose Version '14.5.0.0' Released '7/11/2014 12:00:00 AM'.
2015-07-23 23:15:47.8840 1 Info PowerPointExporter Exporting PowerPoint presentation { powerPointFilePath=C:\Users\Amanda\Desktop\Power Points\072615 - AM Let's Get Serious.pptx, outputResultsPath=C:\Users\Amanda\AppData\Local\Temp\Proclaim\qvx21eel.jc0, destination=C:\Users\Amanda\AppData\Local\Proclaim\LocalFile, baseFileName=95a1b6e78aea4feaa31959032108dd47_a9650187ee00424aad707e723be409cb, aspectRatio=FourByThree }
2015-07-23 23:15:59.9055 1 Error PowerPointExporter .: Unexpected font parsing exception ---> System.IndexOutOfRangeException: Index was outside the bounds of the array.
at ..(Int32 pushCount)
at ..()
at ..(Int16 numberOfCountours)
at ..(Int32 numberOfGlyphs)
at ..(Int32 numberOfGlyphs, hmtx)
at ..( header)
at ..()
at ..(Stream output)
at ..()
at ..( fontDefinition)
--- End of inner exception stack trace ---
at ..( fontDefinition)
at ..( fontDefinition)
at ..( fontsCollection, partEntry, String typeface, Int32 charset, Int32 pitchFamily, FontStyle style)
at ..( fontsManager, embeddedFontListElementData, deserializationContext)
at ..(IPresentation presentation)
at ..(IPresentation presentation, Stream stream, ILoadOptions loadOptions)
at Aspose.Slides.Presentation.(Stream stream)
at Aspose.Slides.Presentation..ctor(String file, LoadOptions loadOptions)
at Logos.Proclaim.PowerPointExporter.Program.Export(String powerPointFilePath, String outputPath, String exportTo, String baseFileName, AspectRatio aspectRatio)
at Logos.Proclaim.PowerPointExporter.Program.Main(String[] args)
2015-07-23 23:16:00.6426 1 Info LocalFileDatabase Found existing database at C:\Users\Amanda\AppData\Local\Proclaim\PPTExport.ErrorReportManager\ErrorReportManager.db
2015-07-23 23:16:03.3979 1 Error PowerPointExporter ExitCode:[1]

Scott Alexander

Looks like the crash is coming from the third-party library we use to automatically convert the PPT presentation to images. You can work around this by using PPT itself to export as images, then import them into Proclaim into an image slideshow.

Scott Alexander

I have PP2013, when I resaved the file as a 97-2003 it worked. Is there a way to upload PP2013 files?

Most work but there are some edge cases, usually related to a specific theme applied to the document.