Today in the middle of the service I realized that our motion backgrounds didn't working, I'm using a White MacBook and until the last version all was working well. This is th presentation link https://documents.logos.com/documents/dd51aea3b2c34b38be6a2ef8921c0b8f
Which service item(s) in this presentation has motion backgrounds that failed to play? You can list service item titles so I can see which items you had troubles with. I was able to load your presentation and the few I was able to identify as motion backgrounds did play, but I'm uncertain if there are other motion backgrounds that I am missing.
If you have not restarted Proclaim can you also attach your Proclaim.log file as described here: http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-
Thanks
Glenn
I think all songs items have motion backgrounds but I'm sure that De Gloria en Gloria and Increible have motion. Now I restarted the proclaim.
Thanks for the quick reply! Did they start working after restarting Proclaim?
Song items: Tu Nombre, El poderoso de Israel, MI REFUGIO and Te Amo do not play for me (backgrounds do not move)
I will investigate further on Monday, thanks for your help and patience.
Sorry those songs don't have motion backgrounds, I will try tomorrow if they work an
