Repeated freeze up
Hello,
Since the latest L6 update a few days ago, my Logos freezes doing basic stuff like trying to run NKJV, KJV, & a daily devotional book (Day by Day in the Old Testament.) I'm running Logos Bible Software 6.6 SR-1
6.6.0.0059 (Baptist Gold GK) on a Macbook Pro (OSX Yosemite 10.10.15.) Suggestions?
In Christ,
Keith
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Please provide logs. See link in my signature line.
This thread may be moved to the L6 forum to ensure the assistance you need.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Thanks in advance. If these are not the correct logs let me know. -Keith
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Thanks in advance. If these are not the correct logs let me know. -Keith
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Keith Keyser said:
Suggestions?
You're getting lots of internet connection errors. Could you try working in offline mode temporarily to see if that helps? Knowing whether it does or not should help us diagnose the problem further and come up with a permanent solution.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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4011.LogosLogs.keith.20151002-173055.zip
During my initial experiment with offline mode, the software froze almost immediately. I was trying to scroll through a passage, running Scrivener's Cambridge KJV, parrallell with the NKJV plus a daily devotional book called Day by Day in the Old Testament. I wasn't trying to create a note or do anything fancy, I merely tried to leisurely scroll and I got the eternal spinning multi-colored pizza. After waiting for 3 minutes of no progress, right clicking on the icon confirmed that the application had become unresponsive. Thus, I forced it to quit. I'll continue working in offline mode and keep you posted. Thanks for your help.
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Thanks for the update. I'm afraid I'm out of ideas now, as there's nothing obvious in the logs as to what might be causing this, although I've a hunch it might be to do with notes/highlighting. alabama24 has already requested a Logos staff member take a look at this problem, so I think I'll have to bow out and leave it with them. With the weekend looming, they may not respond immediately, however.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Thanks for your help. I'll wait for Logos to weigh in.
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This issue is now being dealt with here: https://community.logos.com/forums/t/117084.aspx
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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