Roku: Unable to connect to Faithlife servers
Faithlife TV quits on the Retrieving Catalog... screen "Connection problem: Unable to connect to Faithlife servers." I've tried signing out, restarting Roku, uninstalling and reinstalling and get the same message. Is the server down? I have used it successfully before, but not since the update mentioned above, probably a week or so since I was last on. Roku store shows latest version at 2.0, Aug 28.
EDIT: The first time I launched it it did open, but was only showing a very few of my courses, only in section BI. I tried signing out and back in to refresh, but after signing out it hung on the Refreshing screen. Then I tried restarting and reinstalling as mentioned above.
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Yes I am also experiencing this same problem hopefully the update will fix it, that Bob mentioned in the other thread.
Logos 10 | Dell Inspiron 7373 | Windows 11 Pro 64, i7, 16GB, SSD | iPhone 13 Pro Max
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Thank you for the bug reports. I'm sorry you're having trouble using our channel.
Are you still seeing "Unable to connect to Faithlife servers?"
Unfortunately I have not been able to reproduce this error on my own Roku today. I have a suspicion that maybe there was some service outage yesterday that has been resolved. I'm currently investigating how something might have gone wrong yesterday without us knowing.
We're so glad our Roku channel is quickly seeing use!
Software Developer
Faithlife0 -
Thanks, Patrick. Absolutely love the channel on Roku.
Unfortunately, I am still having trouble. I just tried and got the same message. I again removed the channel, restarted Roku, Reinstalled the channel and get the same message. Yesterday, when I first ran into the problem, I was initially able to access the channel, but I was not seeing all my m.Ed courses. I then signed out ("*", sight-out). Since then I have been unable to access the channel. It stops on the initial screen, Retrieving catalog.
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Thanks for helping me investigate, Randy. Which Roku are you trying this on? E.g. Roku 3, Roku 2 XS.
Software Developer
Faithlife0 -
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Patrick Nausha said:
Which Roku are you trying this on? E.g. Roku 3, Roku 2 XS.
I am still having the problem which Randy described where only 2 Mobile Ed courses are showing, the BI series 1 and 2.
My Roku is...
Model 3400x -Roku Stick
version 6.2 build 6004
Logos 10 | Dell Inspiron 7373 | Windows 11 Pro 64, i7, 16GB, SSD | iPhone 13 Pro Max
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Hm, Roku 3 is what I'm using here, Randy. Have you triedrestarting your Roku? http://www.tomsguide.com/us/turn-off-a-roku-3,news-18247.html
Software Developer
Faithlife0 -
I have a Roku 2, I can connect to Faithlife TV. Over the last two days, my mobile Ed courses no longer show up, but everything else does.
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Randy W. Sims said:
"Connection problem: Unable to connect to Faithlife servers."
I've finally reproduced this issue. Investigating now.
Randy W. Sims said:I've tried signing out, restarting Roku
Guess you can ignore my last message [:)]
Software Developer
Faithlife0 -
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Patrick Nausha said:Randy W. Sims said:
"Connection problem: Unable to connect to Faithlife servers."
I've finally reproduced this issue. Investigating now.
"Connection problem" is now fixed but the "Get started at Faithlife.com" sign in option is currently not working for some. Looking into the sign in problem and Mobile Ed issue now.
Software Developer
Faithlife0 -
Thanks for the update.
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We've found the cause of the "Get started at Faithlife.com" failure and are working on a fix.
Software Developer
Faithlife0 -
Are you all still having issues with Mobile Ed? Can you tell me which Mobile Ed courses you are missing? I don't seem to have the same problem–all the courses I own appear.
Patrick Nausha said:We've found the cause of the "Get started at Faithlife.com" failure and are working on a fix.
This sign in issue is now fixed.
Thank you all for your patience with an early release of this product. I'm excited to keep growing the channel and bring more awesome biblical content.
Software Developer
Faithlife0 -
Patrick Nausha said:
Can you tell me which Mobile Ed courses you are missing?
I'm missing every course from the New Testament Advanced Program and every course from the Original 9 course Bundle except BI101 & BI201
Logos 10 | Dell Inspiron 7373 | Windows 11 Pro 64, i7, 16GB, SSD | iPhone 13 Pro Max
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The Faithlife today is also not up to date, there haven't been any episodes added since last week when this issue began
Logos 10 | Dell Inspiron 7373 | Windows 11 Pro 64, i7, 16GB, SSD | iPhone 13 Pro Max
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Patrick Nausha said:
Are you all still having issues with Mobile Ed? Can you tell me which Mobile Ed courses you are missing? I don't seem to have the same problem–all the courses I own appear.
On my account, I only see the BI series courses. Nothing in NT, OT, TH, etc. I have the NT & OT Programs, Studies in the Gospels Bundle, the original Foundations Bundle, possibly others. I only see five courses in the BI series. Also, the first couple of Faithlife Today videos hang at 99%.
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The Mobile Ed episodes should now be restored. Sorry you lost this content! Keeping your purchased content available is a top priority for us and we apologize for how long this issue lasted.
James Taylor said:The Faithlife today is also not up to date, there haven't been any episodes added since last week when this issue began
@James, do you not see the new episodes at all? Or are they just not playing? The 55 most recent episodes should be up although the first two seem to be hanging at 99% (working on this).
Our goal is to have new Faithlife Today episodes appear in the Roku channel as soon as they show up on https://today.faithlife.com/. Unfortunately there may be a several hour delay in these early days of Faithlife TV.
Software Developer
Faithlife0 -
Patrick Nausha said:
The Mobile Ed episodes should now be restored
Great, I will verify this when I get home.
Patrick Nausha said:do you not see the new episodes at all?
Correct, there was no new content since the date that this issue began. I believe about 4-5 days ago
Logos 10 | Dell Inspiron 7373 | Windows 11 Pro 64, i7, 16GB, SSD | iPhone 13 Pro Max
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Patrick Nausha said:
...the first two seem to be hanging at 99% (working on this).
When I tried out the update earlier I also noticed that the ones that did play stop on the last frame: they don't return to the menu or advance to the next video.
Patrick Nausha said:The Mobile Ed episodes should now be restored.
Thanks so much for this and all your work on the Roku Channel. Mobile Ed vids are working great now. It's much nicer and more inviting on a TV monitor than a computer monitor.
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Patrick Nausha said:
The Mobile Ed episodes should now be restored
Yes, they are working now
Patrick Nausha said:do you not see the new episodes at all?
I do see new episodes now
AND...
the new "Logos Media" section which shows the Videos from DeSilva. SWEET!!
Thanks Patrick and Faithlife!
Logos 10 | Dell Inspiron 7373 | Windows 11 Pro 64, i7, 16GB, SSD | iPhone 13 Pro Max
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James Taylor said:
I do see new episodes now
but they hang on 99 percent for the two newest episodes (which are yesterday and the day before) todays has shown up yet
Logos 10 | Dell Inspiron 7373 | Windows 11 Pro 64, i7, 16GB, SSD | iPhone 13 Pro Max
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