Roku: Unable to connect to Faithlife servers

Yes I am also experiencing this same problem hopefully the update will fix it, that Bob mentioned in the other thread.

https://community.logos.com/discussion/comment/769379#Comment_769379

Thank you for the bug reports. I'm sorry you're having trouble using our channel.

Are you still seeing "Unable to connect to Faithlife servers?"

Unfortunately I have not been able to reproduce this error on my own Roku today. I have a suspicion that maybe there was some service outage yesterday that has been resolved. I'm currently investigating how something might have gone wrong yesterday without us knowing.

We're so glad our Roku channel is quickly seeing use!

https://community.logos.com/discussion/comment/769565#Comment_769565

Thanks, Patrick. Absolutely love the channel on Roku.

Unfortunately, I am still having trouble. I just tried and got the same message. I again removed the channel, restarted Roku, Reinstalled the channel and get the same message. Yesterday, when I first ran into the problem, I was initially able to access the channel, but I was not seeing all my m.Ed courses. I then signed out ("*", sight-out). Since then I have been unable to access the channel. It stops on the initial screen, Retrieving catalog.

https://community.logos.com/discussion/comment/769574#Comment_769574

Thanks for helping me investigate, Randy. Which Roku are you trying this on? E.g. Roku 3, Roku 2 XS.

https://community.logos.com/discussion/comment/769585#Comment_769585

Roku 3 (4230R).

https://community.logos.com/discussion/comment/769585#Comment_769585

Which Roku are you trying this on? E.g. Roku 3, Roku 2 XS.

I am still having the problem which Randy described where only 2 Mobile Ed courses are showing, the BI series 1 and 2.

My Roku is...

Model 3400x -Roku Stick

version 6.2 build 6004

https://community.logos.com/discussion/comment/769596#Comment_769596

Hm, Roku 3 is what I'm using here, Randy. Have you triedrestarting your Roku? http://www.tomsguide.com/us/turn-off-a-roku-3,news-18247.html

Kenneth Neighoff

https://community.logos.com/discussion/comment/769602#Comment_769602

I have a Roku 2, I can connect to Faithlife TV. Over the last two days, my mobile Ed courses no longer show up, but everything else does.

"Connection problem: Unable to connect to Faithlife servers."

I've finally reproduced this issue. Investigating now.

I've tried signing out, restarting Roku

Guess you can ignore my last message [:)]

https://community.logos.com/discussion/comment/769607#Comment_769607

I've finally reproduced this issue. Investigating now.

Thanks, Patrick.

https://community.logos.com/discussion/comment/769607#Comment_769607

"Connection problem: Unable to connect to Faithlife servers."

I've finally reproduced this issue. Investigating now.

"Connection problem" is now fixed but the "Get started at Faithlife.com" sign in option is currently not working for some. Looking into the sign in problem and Mobile Ed issue now.

Kenneth Neighoff

https://community.logos.com/discussion/comment/769648#Comment_769648

Thanks for the update.

https://community.logos.com/discussion/comment/769651#Comment_769651

We've found the cause of the "Get started at Faithlife.com" failure and are working on a fix.

https://community.logos.com/discussion/comment/769692#Comment_769692

Are you all still having issues with Mobile Ed? Can you tell me which Mobile Ed courses you are missing? I don't seem to have the same problem–all the courses I own appear.

We've found the cause of the "Get started at Faithlife.com" failure and are working on a fix.

This sign in issue is now fixed.

Thank you all for your patience with an early release of this product. I'm excited to keep growing the channel and bring more awesome biblical content.

https://community.logos.com/discussion/comment/769730#Comment_769730

Can you tell me which Mobile Ed courses you are missing?

I'm missing every course from the New Testament Advanced Program and every course from the Original 9 course Bundle except BI101 & BI201

https://community.logos.com/discussion/comment/769738#Comment_769738

The Faithlife today is also not up to date, there haven't been any episodes added since last week when this issue began

https://community.logos.com/discussion/comment/769730#Comment_769730

Are you all still having issues with Mobile Ed? Can you tell me which Mobile Ed courses you are missing? I don't seem to have the same problem–all the courses I own appear.

On my account, I only see the BI series courses. Nothing in NT, OT, TH, etc. I have the NT & OT Programs, Studies in the Gospels Bundle, the original Foundations Bundle, possibly others. I only see five courses in the BI series. Also, the first couple of Faithlife Today videos hang at 99%.

https://community.logos.com/discussion/comment/769740#Comment_769740

The Mobile Ed episodes should now be restored. Sorry you lost this content! Keeping your purchased content available is a top priority for us and we apologize for how long this issue lasted.

The Faithlife today is also not up to date, there haven't been any episodes added since last week when this issue began

@James, do you not see the new episodes at all? Or are they just not playing? The 55 most recent episodes should be up although the first two seem to be hanging at 99% (working on this).

Our goal is to have new Faithlife Today episodes appear in the Roku channel as soon as they show up on https://today.faithlife.com/. Unfortunately there may be a several hour delay in these early days of Faithlife TV.

https://community.logos.com/discussion/comment/769950#Comment_769950

The Mobile Ed episodes should now be restored

Great, I will verify this when I get home.

do you not see the new episodes at all?

Correct, there was no new content since the date that this issue began. I believe about 4-5 days ago

https://community.logos.com/discussion/comment/769950#Comment_769950

...the first two seem to be hanging at 99% (working on this).

When I tried out the update earlier I also noticed that the ones that did play stop on the last frame: they don't return to the menu or advance to the next video.

The Mobile Ed episodes should now be restored.

Thanks so much for this and all your work on the Roku Channel. Mobile Ed vids are working great now. It's much nicer and more inviting on a TV monitor than a computer monitor.

https://community.logos.com/discussion/comment/769961#Comment_769961

The Mobile Ed episodes should now be restored

Yes, they are working now

do you not see the new episodes at all?

I do see new episodes now

AND...

the new "Logos Media" section which shows the Videos from DeSilva. SWEET!!

Thanks Patrick and Faithlife!