Is it really the Encyclopedia Britannica as we might of thought?
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I noticed the new "Compton's" book covers the two resources now have. Nice.
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Claude Brown Jr said:Dan Francis said:Michael Childs said:
If anyone thinks it was a scam, he must not have done business with Logos very long. They are people of integrity, and are making it right. It is impossible to never make a mistake. It is very Christian to take responsibility and make it right. That is what Bob and Logos / Faithlife are doing. It is what I expected them to do from long experience as a Logos customer.
Exactly and a bait and switch "scam" doesn't end up with you owning both products. This was a set of errors that has been resolved (again a "scam" does not involve refunds or gifts of secondary products). It is understandable for people to be upset that they received the wrong product. But a bit of understanding and a little less judgement would be nice.
-Dan
I was with you right with you up until I saw this, which had to be already in the works:
Great Books of the Western World (60 vols.)
by 130 authors
I do not under what you are implying by this post, but that product IS NOT Encyclopedia Britannica. It is published by Britannica—the company. They are still working on the announcement for the encyclopedia. FL has stated these facts in multiple posts.
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Phil, two questions:
- Will the articles be automatically updated over time, or will there be a separate charge for that? If so, how much?
- How difficult would it be for you to get all the articles (not just a selection) from the full Encyclopedia Britannica database (i.e. Britannica Academic)? The reason I love Logos is because the interface is so much better than anything else out there. I would like to be able to look up anything in Logos, not just a select series of articles. One day I want Logos to be my one-stop search-for-anything resource.
Thanks for your time.
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George Somsel said:
... don't believe everything you find on the internet.
You're kidding, right? I really wish you wouldn't joke around like this, it might affect someone's theology.
[*-)][;)]Instead of Artificial Intelligence, I prefer to continue to rely on Divine Intelligence instructing my Natural Dullness (Ps 32:8, John 16:13a)
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Abel C. Pol said:
1. Will the articles be automatically updated over time, or will there be a separate charge for that? If so, how much?
No. This is a static snapshot of their database. We haven't worked future updates into the contract. We'll explore that with them, but I'm not sure if we'll be able to do that or not. There would be some technical challenges to handling this as well.
Abel C. Pol said:2. How difficult would it be for you to get all the articles (not just a selection) from the full Encyclopedia Britannica database (i.e. Britannica Academic)? The reason I love Logos is because the interface is so much better than anything else out there. I would like to be able to look up anything in Logos, not just a select series of articles. One day I want Logos to be my one-stop search-for-anything resource.
It's not an option, at least not now. What we got from them was way more than they normally do with third parties.
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Thanks. One more question, if I may: will Britannica be unbundled and be available for less than the $199 prepub? I am not at all interested in Compton's, but may still consider getting Britannica if I can get it for less. I should add, this would be entirely because of the Logos ecosystem, as I already have Britannica Ultimate 2015 installed on my laptop.
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Abel C. Pol said:
will Britannica be unbundled and be available for less than the $199 prepub? I am not at all interested in Compton's, but may still consider getting Britannica if I can get it for less.
Doubtful. Pre-pub is typically the cheapest route, and Compton's was a mistake.
There was an early pre-pub deal for less, which has since expired.
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I did not want to wait any longer for the update and wanted to have this product back again but only get the following answer:
"Hello Waldemar, Thank you for your email. I am sorry, but we only have a 30-day return policy and therefore I will not be able to issue a return for this resource."
I had understood that the return period has been extended would be available until the update. Now what's wrong?
Waldemar
Addendum: I have just received confirmation on the return.
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From earlier in this thread: https://community.logos.com/forums/p/117294/770418.aspx#770418
Phil Gons (Faithlife) said:We've discussed this internally and with the Encyclopaedia Britannica team, and we figured out what happened and have a good plan in place for how to make it right.
What Happened
Encyclopaedia Britannica (the company) has three different encyclopedia databases:
- Encyclopedia Britannica: contains ~80,000 articles and has over 40,000,000 words; aimed at the scholarly market
- Compton's Encyclopedia: contains ~19,000 articles and has over 8,000,000 words; aimed at the family market
- Encyclopedia Britannica, Student Edition: contains ~5,000 articles and has ~2,000,000 words; aimed at the student market
What we received from Encyclopaedia Britannica and delivered to you was #2.
All three of these are considered part of the Encyclopaedia Britannica family of encyclopedias. Compton's has been updated and expanded by the Encyclopaedia Britannica team beyond the edition that used to be in print, so there was a desire on the part of some to distance our product from the Compton's most people are familiar with. Ours is bigger, better, and more up to date.
(There's also a concise edition of Encyclopedia Britannica, 24,973 short articles and ~2,800,000 words, which they no longer sell.)
Encyclopaedia Britannica (the company) has several different encyclopedia products, which contain one or more of their three databases:
- Britannica.com: includes a subset of the main Encyclopedia Britannica database. They rotate which articles appear online from time to time.
- Britannica Kids: includes the full database of both Compton's and the Student Edition.
- Britannica School: has the full database for all three products.
- Britannica Academic: has the full Encyclopedia Britannica database.
They also license their various databases to third parties; these databases show up in products of various names. So its normal for these databases to be delivered under different names.
There was some confusion between our teams regarding what exactly we were getting. Some thought we were simply getting a portion of the full Encyclopedia Britannica rather than a completely distinct set of content. We're really sorry for this confusion and miscommunication. This should have been named and advertised as Compton's Encyclopedia, or at the very least described as an updated version of what used to be called Compton's Encyclopedia.
What We're Going to Do
Here's what we plan to do.
Encyclopaedia Britannica (the company) has kindly agreed to give us access to a large portion (exact amount TBD) of their full Encyclopedia Britannica database, with the corresponding media. We plan to build that out as a completely separate resource and bundle it in a collection along with the full Compton's Encyclopedia, which you already received. So you'll get both, for the price you already paid. (We're going to rename the current resource Compton's Encyclopedia. The new resource will be named Encyclopedia Britannica.) Consider Compton's a bonus, "we're sorry" gift. We're also going to deliver substantially more content that we originally described. We already delivered the full Compton's with its ~19,000 articles. We're going to deliver on top of that a substantial portion of the full Encyclopedia Britannica database of articles and corresponding media—at no additional charge to you.
We'll be putting the product back on Pre-Pub to give everyone who missed out the first time a second chance to take advantage of what's now an even better deal. We'll ship it as soon as we've built Encyclopedia Britannica. We're going to give it top priority and push it through the system as quickly as we can. It's a large amount of content, so it's going to take several weeks at minimum. Those of you who got in on the first pre-order (and don't request a refund) can simply ignore the new Pre-Pub.
What You Can Do
Since the product is changing and expanding and you've already been billed, we want to make sure you're 100% happy.
Here are your options:
- Keep Compton's and wait for Encyclopedia Britannica. If you're happy to have access to Compton's now and wait for Encyclopedia Britannica to be delivered later this year or early next year, you don't need to do anything. Enjoy access to Compton's now and wait patiently as we build Encyclopedia Britannica. You're paid in full and won't be charged for anything else.
- Return Compton's and pre-order the new Pre-Pub. If you'd like to wait to pay until the full product is finished, you can return the product and place a pre-order for the new one. You'll get both encyclopedias when they're finished and won't be charged until then. We'll honor the Pre-Pub price you had when you pre-ordered the original product. To take advantage of this, just call us at 800-875-6467 or send an email to cs@logos.com.
- Request a refund. If you'd like a refund, we'd be happy take care of that for you. The 30-day return window won't start until we've delivered the full product, so feel free to take the full time to evaluate whether the product is right for you.
On behalf of the team, please accept our sincerest apologies. We're really sorry for this mix-up and confusion, and we're eager to make it right.
Edit: I updated the projected ship time frame to reflect reality.
In particular NOTE:
Phil Gons (Faithlife) said:The 30-day return window won't start until we've delivered the full product, so feel free to take the full time to evaluate whether the product is right for you.
"The Christian mind is the prerequisite of Christian thinking. And Christian thinking is the prerequisite of Christian action." - Harry Blamires, 1963
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Waldemar Michel said:
I had understood that the return period has been extended would be available until the update. Now what's wrong?
I have contacted Don in Customer Service on your behalf. He will be reaching out shortly. We apologize for the confusion and the frustration, but trust that it is currently being resolved.
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Good day. I purchased the Encyclopedia Britannica in the pre-pub, the subject of this thread. I now own the Comptons and Britannica editions.
Logos surprised me today with this offering. https://www.logos.com/product/33266/encyclopedia-britannicaDo you know the difference between what I have owned since about 2015-16 and this new listing?
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John O'Malley said:
Good day. I purchased the Encyclopedia Britannica in the pre-pub, the subject of this thread. I now own the Comptons and Britannica editions.
Logos surprised me today with this offering. https://www.logos.com/product/33266/encyclopedia-britannicaDo you know the difference between what I have owned since about 2015-16 and this new listing?
This is the 11th edition which is the edition gracing our school libraries which you may have consulted when you were younger.
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Thank you!
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