Videos and motion backgrounds work at first, then freeze - Windows 8
Our main presentation computer doesn't like to play well with Proclaim. Some Sundays, it will work flawlessly. Others, it will run everything smoothly during rehearsal, but an hour later, all videos and motion backgrounds are frozen.
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Sounds like a video driver issue. First make sure your video drivers are up to date - see the "Update your video card drivers" section here. If that doesn't fix it please post your video driver information as outlined here. A workaround for video driver issues is to disable hardware acceleration as outlined here.
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Drivers are all up to date. I created the text file with the driver information (above). I have avoided hardware acceleration so far, simply because I've read in the support files that it can be risky, but I think it may be our next step.
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Monica, if disabling hardware acceleration does not help the problem our next best step will probably be to remote into your computer and have a look. Anti-virus software or other running programs could have an adverse effect on Proclaim's performance, but your video card, processor, and RAM all look perfectly sufficient to run Proclaim.
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Is this a laptop? It's possible that the machine is falling back to using the the integrated graphics card for Proclaim. Could be related to a power profile (on battery) if it's a laptop.
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