Trouble Updating
Hi All;
I have been trying to update one of our church's computers from ver # 1.30.0.0708 to 1.31.0.0804. The first computer started the process twice but then went to a pop-up that said "Proclaim is up-to-date." On the 3rd try, after a re-start, it finally worked and I was able to update it. The other computer hasn't been as smooth. I've tried more than a dozen times and cannot get it to install the update. Most recently I clicked on "About Proclaim" and then clicked the download link next to "Update Available." Same thing happened.
We're very excited over the new sermon audio recording. I was looking into preparing a video weekly of exactly that. On Monday I spent about an hour and 45 minutes piecing together a slide show that synced up to the audio recording of Pastor's sermon. I was thinking that 100 minutes wasn't too bad . . . and then Tuesday comes with the sermon audio announcement . . . I'm champing at the bit to try this.
What can I do to force the update??
Comments
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Hello Steven, sorry to hear about the issues updating. If you could retry the normal update flow (not using the about menu) and post the ProclaimSetup.log file found here
%TEMP%\Logos Log Files\
This should help us diagnose the issue. In the meantime I recommend uninstalling Proclaim using Add/Remove Programs and then completely delete the contents of the following folder
%LOCALAPPDATA%\Proclaim\
Then try downloading the latest version from http://proclaimonline.com/download and performing a clean install.
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Hey Scott. I finally just uninstalled and then re-installed the new file . . . . just did it about 5 minutes ago and it is working fine with the record feature. Looks like we're good to go, I just have the back-up, back-up computer to update now and I have to physically be there to do it, it isn't on the network.
Looking forward to try this, I had been considering updating the church website to include a video with the slides that Pastor uses for a few weeks now. Originally I had put an arbitrary time limit on it as my max that I would be willing to spend on it. Piecing it together after the sermon took about 15 minutes less, and I'm pretty good with the video editing software that I use, so I was looking at 1.5 to 1.75 hours to spend on it each week.
You guys are making my life easier!!!
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Now I have this issue . . . . <sigh>
:-)
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Sorry Steve, almost there
Are you trying to connect to an existing church group? or a group you created in this workflow? What's the name of the group and we can impersonate you account and try it here.
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I think that the issue is that I am not the Admin. . . . Is there a way to change that? Pastor is currently but now that our church plant is growing I have all the IT/Multi-Media under my purveyance.
The Church Group is MLCC Sermons, or MLCC Sermon Presentations. I made one within Mount Lassen Community Church (I am a member) and the other within Medical Material Ministries (I am Admin, I did this to see if it would make a difference)
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Steven Stoops said:
I think that the issue is that I am not the Admin. . . . Is there a way to change that?
I believe you are correct. I know we're changing this requirement, following up to see when that will be ready. I expect it will be very soon.
Were you able to test publishing using your test Proclaim group (MedMatMin) and test church group (MLCC Sermons)?
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I got a hold of our pastor (as he was headed out to visit someone in the hospital . . . just caught him) and got his log in info . . . . now it is getting past that but has an issue in the upload as I tested it just now.
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What's the error message? If you could post the log file after reproducing that will give us more information to diagnose. http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-
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This is the log file that went into the log folder immediately after I got the error
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Steven Stoops said:
This is the log file that went into the log folder immediately after I got the error
Thanks for the log, another permissions issue. I made a change, please try again.
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Perfect!!! Thanks for all your help!
Getting any good riding in? My wife and I went on a ride yesterday (for the first time in what seems like forever). Hoping to get a few more trails in before the weather really changes. It's getting cool here in the mountains
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Glad to hear it's finally working for you. Looking forward to hearing any feedback you have.
Steven Stoops said:Getting any good riding in? My wife and I went on a ride yesterday (for the first time in what seems like forever). Hoping to get a few more trails in before the weather really changes. It's getting cool here in the mountains
Not much riding lately, we're having a new baby any day now so getting ready for that
It has been a great year for cycling though, that's for sure!0 -
Congratulations!! Gonna need a baby carrier on the bike
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