Error when trying to set my church group

Bob Brannon

When I try to select a preexisting church group so that it and my presentation group will be linked, I get the following error: "Error occurred while connecting the church group"  Can anyone help?  This happens whether I select the group designated admin or the one designated member.  I get the same error if I try to create a new church group.

Glenn Gervais (Faithlife)

Bob-

If you can post your Proclaim.log file after you've done this, it may have an error code or something to help me investigate.

You can find the log information here: http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

Scott Alexander

https://community.logos.com/discussion/comment/773737#Comment_773737

Also if you provide the name of the church group you're trying to connect to I can impersonate your account and try it here.

Bob Brannon

https://community.logos.com/discussion/comment/773737#Comment_773737

Please find attached the log file you requested.

80202.Proclaim.log

Bob Brannon

https://community.logos.com/discussion/comment/773738#Comment_773738

The church name is:  Grace Bible Church of Dillon

Scott Alexander

https://community.logos.com/discussion/comment/773744#Comment_773744

Thanks for the info. The issue is you're not an admin of the Proclaim presentation group (Grace Bible Church of Dillon's presentation group) so you can't create an association with the church group. We're relaxing this requirement so Proclaim group members can create associations. I'm working on getting an ETA for this and will reply back shortly. In the meantime if you're promoted to admin of the presentation group you can work around it.

Sorry for the inconvenience as we work out the kinks!

Scott Alexander

https://community.logos.com/discussion/comment/773750#Comment_773750

Spoke with the services team and all presentation group members should be able to create associations with a church group by the end of the day today.

Bob Brannon

https://community.logos.com/discussion/comment/773753#Comment_773753

Thanks, I thought I was an Admin.  Our Pastor just got back from Ukraine, so after he gets over jet lag, I'll talk w/him.  Thanks for you help with associations!

Scott Alexander

https://community.logos.com/discussion/comment/773755#Comment_773755

Bob Brannon said:

Thanks, I thought I was an Admin.  Our Pastor just got back from Ukraine, so after he gets over jet lag, I'll talk w/him.  Thanks for you help with associations!

Sounds good, sorry for the bumpy road!

We're very excited about this feature and really believe it can make life easier for our users. Any feedback you have is much appreciated!