Allow Download

Real Life church
Real Life church Member Posts: 1 ✭✭
in Proclaim Forum

Hello,

Trying to download the trial version of Proclaim onto an Windows 8 HP laptop and getting stuck. The download seems to go completely through and generates the shortcut icon on desktop then brings up the Proclaim box and shows loading then get a window that pops up saying that it has encountered an error and has stopped(right before it gets to the log in screen). It then says "proclaim has stopped working", "a problem caused the program to stop working correctly. Windows will close the program and notify me if anything changes."

I have uninstalled and followed the directions others gave on the community page of searching for extra files to delete before reinstalling. I have called and followed the email Mrs. Stephanie with support gave as to allowing app thru firewall, that didn't work so uninstalled and then completely disabled the firewall and tried again, still same thing.

Really looking to purchase this software but just need to be sure I can get it on our computer first. Any help would be appreciated. Thx

Comments

  • Peter June
    Peter June Member, Logos Employee Posts: 716

    Hi James, sorry about your frustrations. Let's follow up offline; it sounds like we may need to have a remote look into your computer to see what's going on.

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