Cannot update proclaim since upgrade windows 10

Jess Rollema

When I click update on Proclaim splash start up it goes through the download fine but after it starts the install it says this...

This is happening on two different computers at my church. They not have multiple user accounts. One computer this is happening under a user account with standard permissions and the other computer its happening on a user account with administrative priveledges. Both running latest updayes on windows 10. Not sure of current proclaim build installed. This has been happening for a month or two but hasn't been an issue since we could skip the update but with build 1.31.0.0804 I cannot skip it so I cannot get into proclaim. Now I am in a time crunch to get the solved. Thanks for your help.

Peter June

Sorry to hear this, Jess. Please follow the steps outlined here to uninstall/reinstall and delete the Proclaim directory from your computer. Make sure when you reinstall you click "Yes" when asked if you want to give Proclaim permission to make changes on your computer. If you're still having issues, we can try following up offline.