Proclaim won't open

jonB
jonB Member Posts: 16 ✭✭
in Proclaim Forum

8284.Proclaim.log

Comments

  • Glenn Gervais (Faithlife)
    Glenn Gervais (Faithlife) Member, Logos Employee Posts: 294

    Jon-

    Thanks for the log file, we are looking into this and will hopefully get you up and running soon.

  • Glenn Gervais (Faithlife)
    Glenn Gervais (Faithlife) Member, Logos Employee Posts: 294
    https://community.logos.com/discussion/comment/774515#Comment_774515

    Jon-

    It looks like a video upload failed to properly transcode but still got into our server db. We've flushed this media out of the server database, but it is still referenced on your computer. You will need to delete your media database. Don't worry though, it will be recreated when you restart Proclaim.

    Delete this file:  C:\Users\Jon\AppData\Local\Proclaim\Data\h1sqkwei.iv1\MediaManager\MediaManager.db

    Let us know if you have additional problems.

    Glenn

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