Yep, I have not received mine either. And I wrote an e-mail to them about a week ago with no reply so far, though I have indeed received many advertisements. I am thankful for all the ones I received before though. If they have cancelled this year's birthday credit, I can only continue to be thankful for what I have received in the past. On the other hand, I sure hope I can get it!
I get Birthday Present this year :-)
Sascha
I got mine this year. Just used it this week.
I wonder if the code issued is the same and will work for all celebrants [:D]
Still no answer from customer service,
This is highly unusual for Faithlife to completely ignore an e-mail sent to them.
Still no answer from customer service, This is highly unusual for Faithlife to completely ignore an e-mail sent to them.
That is highly to wait a week for a response. Perhaps sending another one might be in order in case your first one was "lost" someplace.
I didn't get one this year either.
I had everything I needed clicked, brought it to their attention, and got not one but two rejections. God bless them.
Faithlife is getting a little big. Bob can't keep an eye on everybody. But I bet he wouldn't be happy to know that long term customers are being ignored or rejected. Maybe we should send an e-mail to him. I don't want to occupy his time on such a petty concern, but I think he would want to know if customer service is lagging a bit.
something else to consider - ETS AND SBL were this week. My sales person has been swamped. more sales more people to call customer service I suppose.
I too got passed over. But this being Thanksgiving and all (in America) I am very thankful for the many other great deals I got.
The most common cause of people not getting the email other than not being signed up for the email is not including the date and the year of their birth in their profile.
I didn't get one this year either, too bad, I found this birthday gift certificate a beautiful tradition.
Why not email ray.deck AT logos.com? He seemed to be the one who headed up problems with people receiving Birthday discount codes in the past and is on various threads offering to help people.
Why not email ray.deck AT logos.com?
[Y]
Good job, by the way, last Saturday. [;)]
I was surprised and blessed! Have you thought that MSU may end up playing your team post season? No worries. I am not a blow hard fan but strive to be gracious.
I didn't receive one this year either.
I e-mailed them and received it! Thanks, Faithlife!
Have you thought that MSU may end up playing your team post season?
Two more consecutive wins for both teams and it will happen. I wouldn't mind that, but I would have to put up with the inlaws yapping for a month. [:)]
Thanks Juanita! Sent an email and got a response!
When is the birthday certificate given ... beginning of birthday month, on the birthday itself or post birthday? Curious to know as mine is fast approaching.
Faithlife has given the birthday gifts in batch, so It may be before your birthday, on your birthday, or after your birthday, but it will be during the month of your birthday.
Thanks FL.
Got it !! thru an email notification beginning of the month. Thanks FL.
Two more consecutive wins for both teams and it will happen.
Voila.
We must also be appreciative of the part Gabe Martini's Hogs did to help us get there.
