I am unable to publish a recorded sermon today. It has worked fine for two weeks, but not today. I am using a MacBook Pro Retina with El Capitain
Sorry to hear, Michael. Could you please post the log from a session with a failed upload job?
Here are the logs from yesterday. I tried again today with the same result.
7080.ProclaimError 20151122.log
1663.Proclaim 20151122.log
Hi Michael, it is failing when it goes to compress your audio file. The log says it can't find the wave file.
If you click the download link in the bottom of the publish window, you can try to save it on your computer. Once you have saved it somewhere, try playing it and scrubbing through the whole thing. Does it sound good? Does it play all the way through? It may not download at all.
These answers will help me track this down. We did make a change on Mac to try and fix another user's issue having to do with his recording's stopping mid service. I doubt it caused this though.
Another thing, can you play and scrub through it in the publish window in Proclaim? Did you apply any trims (start, center, or end)?
I am able to download the .wav file to my local drive and play it using the iTunes player. It seems to play all the way through.
I am also able to play the recording using the publish window, and the slides progress normally.
I did trim a few seconds of dead air from the beginning.
I am having the same issue on MacBook Pro OS X 10.9.5
1830.Proclaim.log
Thank-you both. I have have found the issue and have a fix locally. Hopefully we can ship a fix out to you guys soon.
In the mean time, if you add a slight trim to the end of your recording, you should be able to publish successfully. Sorry for the inconvenience.
Let me know how it goes!
- Jordan
Thank you, Jordan. Shaved off the "amen" that was right at the end and it published.
We just shipped a Mac only update that should fix this!
Thanks for the help Jordan. I trimmed a few seconds off the end and it posted. I'll get the update before recording next Sunday.
