Unable to install

Hi,

I have recently purchased Logo's 6 Gold bit are just getting "Unable to download a required file" straight after running the setup file.

I have read through the support article about the issue and have tried disabling the firewall and the virus scanner on the machine. I have checked and BITS it running and downloading in the background (in dos window bitsadmin /list say logos is downloading) but it just exits.

Is there anything else I can do to get this installed?

Is there anywhere where I can just download the full install files rather than do it though the downloader?

Any suggestions appreciated

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Mark Barnes

I have read through the support article about the issue and have tried disabling the firewall and the virus scanner on the machine. I have checked and BITS it running and downloading in the background (in dos window bitsadmin /list say logos is downloading) but it just exits.

Hi Warren, sorry you're having problems.

We'd need install logs to determine what's wrong. Step 4 here shows you how to get setup logs: https://www.logos.com/support/logos6/windows/report-problem

You'll find the logs in your documents folder (under "Logos Log Files"). Upload them here and hopefully we can work out what's going on.

Warren Mortomore

https://community.logos.com/discussion/comment/787534#Comment_787534

Hi,

Yes I saw the logging options and had already downloaded these files to try and get more information, I started the logging and the script says that it's running, I then started the install and then stopped the logging but I am unable to find the log files, there is no Logos Log Files folder in documents or logos folders anywhere on the machine.

Is it because the machine is Windows 10 or/and has a roaming profile?

Thanks

Mark Barnes

https://community.logos.com/discussion/comment/787732#Comment_787732

Is it because the machine is Windows 10 or/and has a roaming profile?

Windows 10 shouldn't matter. I don't think a Roaming Profile should make a difference. I have run Logos on machines with roaming profiles and haven't encountered problems.

So let's try something else.

Go to %localappdata%. Do you have a Logos folder? if so, go into it, and then into Install / Installers. If you have a Logos-x64.msi file, run it. If you run in from a command prompt like this: Logos-x64.msi /L*V install.log, you'll get an install log you can upload here — although you may get an error message on screen, too.

Warren Mortomore

https://community.logos.com/discussion/comment/787765#Comment_787765

I have a logos folder, but inside the installer folder the only files there are the DXsetup.

But I did a bit of searching and found a Logos Log Files located in the temp folder of the users directory. Below is the content of this file

------------------------------

Logging started: 2015-12-10T05:33:51Z

DateTime ThreadID Severity Category Message

2015-12-10T05:33:51Z 0x1A30 Info Module Initializing module (version 6.7.0.44).

2015-12-10T05:33:51Z 0x1A30 Info IsSupportedWindowsVersion Current OS version: Major Version 10, Minor Version 0, Major Service Pack 0, Minor Service Pack 0

2015-12-10T05:33:51Z 0x1A30 Info IsSupportedWindowsVersion Required OS version: Major Version 6, Minor Version 0, Major Service Pack 2, Minor Service Pack 0

2015-12-10T05:33:51Z 0x1A30 Info Run Initializing with command line '"C:\Users\waz\Downloads\Logos\LogosSetup.exe" '

2015-12-10T05:33:51Z 0x1A30 Info Run OS is Vista or above.

2015-12-10T05:33:51Z 0x1A30 Info IsProcessElevated Process is elevated.

2015-12-10T05:33:51Z 0x1A30 Info SetLoggingPath Logging is enabled, logging folder file path set to 'C:\Users\ADMINI~1\AppData\Local\Temp\\Logos Log Files\'

2015-12-10T05:33:51Z 0x1A30 Info SetWorkingFolderAndModuleName Working folder is 'C:\Users\waz\Downloads\Logos\', module name is 'LogosSetup.exe'.

2015-12-10T05:33:51Z 0x1A30 Info Run Default system UI language: 0x0409, Default user UI language: 0x0409.

2015-12-10T05:33:51Z 0x1A30 Info GetBestLanguageId The best-matching Language ID for the embedded transforms is '0x0409', no transform is required.

2015-12-10T05:33:51Z 0x1A30 Info SetSetupDirectory LogosSetup.exe install folder set to 'C:\Users\Administrator\AppData\Local\Logos\Install\'.

2015-12-10T05:33:51Z 0x1A30 Info Run No script specified on command line, downloading script.

2015-12-10T05:33:51Z 0x1A30 Info GetTargetFilePath LogosSetup target file path set to 'C:\Users\Administrator\AppData\Local\Logos\Install\Logos4WebScript.lbxdat'

2015-12-10T05:33:51Z 0x1A30 Info DownloadScriptAtUrl Downloading web script from 'https://downloads.logoscdn.com/LBS6/Installer/6.7.0.0044/Logos4WebScript.lbxdat', writing to 'C:\Users\Administrator\AppData\Local\Logos\Install\Logos4WebScript.lbxdat'.

2015-12-10T05:33:51Z 0x1A30 Info Download Creating BITS background copy manager.

2015-12-10T05:33:51Z 0x1A30 Info Download Checking for an existing copy job from a background download.

2015-12-10T05:33:51Z 0x1A30 Info Download Creating BITS job with foreground priority.

2015-12-10T05:33:51Z 0x1A30 Error IssueError Issuing exception 0x800704DD: The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist. [BitsClient.cpp(125)]

2015-12-10T05:33:51Z 0x1A30 Error Download COM error '0x800704DD', 'The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist.

2015-12-10T05:33:51Z 0x1A30 Info LogosMessageBox Displaying message box with title 'Logos Bible Software Setup', message 'Setup was unable to download a required file.' and an error icon.

2015-12-10T05:33:54Z 0x1A30 Info VerifyUniqueInstance Checking for any process named 'LogosSetup.exe' whose Process ID is not our Process ID '6692'.

2015-12-10T05:33:54Z 0x1A30 Warning Run The 'elevated' command line parameter was not specified but the process is elevated.

2015-12-10T05:33:54Z 0x1A30 Error LoadScriptFile File not found, aborting.

2015-12-10T05:33:54Z 0x1A30 Error Run File not found, aborting.

2015-12-10T05:33:54Z 0x1A30 Info Module Terminating module, return code 2.

Logging started: 2015-12-10T05:33:51Z
DateTime ThreadID Severity Category Message2015-12-10T05:33:51Z 0x1A30 Info Module Initializing module (version 6.7.0.44).2015-12-10T05:33:51Z 0x1A30 Info IsSupportedWindowsVersion Current OS version: Major Version 10, Minor Version 0, Major Service Pack 0, Minor Service Pack 02015-12-10T05:33:51Z 0x1A30 Info IsSupportedWindowsVersion Required OS version: Major Version 6, Minor Version 0, Major Service Pack 2, Minor Service Pack 02015-12-10T05:33:51Z 0x1A30 Info Run Initializing with command line '"C:\Users\waz\Downloads\Logos\LogosSetup.exe" '2015-12-10T05:33:51Z 0x1A30 Info Run OS is Vista or above.2015-12-10T05:33:51Z 0x1A30 Info IsProcessElevated Process is elevated.2015-12-10T05:33:51Z 0x1A30 Info SetLoggingPath Logging is enabled, logging folder file path set to 'C:\Users\ADMINI~1\AppData\Local\Temp\\Logos Log Files\'2015-12-10T05:33:51Z 0x1A30 Info SetWorkingFolderAndModuleName Working folder is 'C:\Users\waz\Downloads\Logos\', module name is 'LogosSetup.exe'.2015-12-10T05:33:51Z 0x1A30 Info Run Default system UI language: 0x0409, Default user UI language: 0x0409.2015-12-10T05:33:51Z 0x1A30 Info GetBestLanguageId The best-matching Language ID for the embedded transforms is '0x0409', no transform is required.2015-12-10T05:33:51Z 0x1A30 Info SetSetupDirectory LogosSetup.exe install folder set to 'C:\Users\Administrator\AppData\Local\Logos\Install\'.2015-12-10T05:33:51Z 0x1A30 Info Run No script specified on command line, downloading script.2015-12-10T05:33:51Z 0x1A30 Info GetTargetFilePath LogosSetup target file path set to 'C:\Users\Administrator\AppData\Local\Logos\Install\Logos4WebScript.lbxdat'2015-12-10T05:33:51Z 0x1A30 Info DownloadScriptAtUrl Downloading web script from 'https://downloads.logoscdn.com/LBS6/Installer/6.7.0.0044/Logos4WebScript.lbxdat', writing to 'C:\Users\Administrator\AppData\Local\Logos\Install\Logos4WebScript.lbxdat'.2015-12-10T05:33:51Z 0x1A30 Info Download Creating BITS background copy manager.2015-12-10T05:33:51Z 0x1A30 Info Download Checking for an existing copy job from a background download.2015-12-10T05:33:51Z 0x1A30 Info Download Creating BITS job with foreground priority.2015-12-10T05:33:51Z 0x1A30 Error IssueError Issuing exception 0x800704DD: The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist. [BitsClient.cpp(125)]2015-12-10T05:33:51Z 0x1A30 Error Download COM error '0x800704DD', 'The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist.2015-12-10T05:33:51Z 0x1A30 Info LogosMessageBox Displaying message box with title 'Logos Bible Software Setup', message 'Setup was unable to download a required file.' and an error icon.2015-12-10T05:33:54Z 0x1A30 Info VerifyUniqueInstance Checking for any process named 'LogosSetup.exe' whose Process ID is not our Process ID '6692'.2015-12-10T05:33:54Z 0x1A30 Warning Run The 'elevated' command line parameter was not specified but the process is elevated.2015-12-10T05:33:54Z 0x1A30 Error LoadScriptFile File not found, aborting.2015-12-10T05:33:54Z 0x1A30 Error Run File not found, aborting.2015-12-10T05:33:54Z 0x1A30 Info Module Terminating module, return code 2.