Advent free book problem

The advent free book today has charged me $17.95 instead of being free. I don't know why it's done this because it's free on the link etc. I have contacted customer services (but not open till tomorrow). I don't know if anyone else has had the same thing happen to them? Just be careful purchasing today I guess.

Tom

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Comments

JohnB

Same problem with me except I did not press the buy button.

Colin Ware

Ditto I will leave it another day

delete12066188

https://community.logos.com/discussion/comment/788878#Comment_788878

me to

Michael Kinch

Apparently it is still a problem. Same results for me.

Jan Krohn

https://community.logos.com/discussion/comment/788891#Comment_788891

I already own today's freebie. It was already free in September 2014.

The Verbum freebie looks very interesting though, and did not charge anything.

Luuk Dondorp

Not working for me, same problem. Will wait until solved.

Richard Lyall

https://community.logos.com/discussion/comment/788897#Comment_788897

I clicked "Buy" before I realised it wasn't free!

Kenute P. Curry

https://community.logos.com/discussion/comment/788911#Comment_788911

Definitely a problem. It is showing at $17.95 in my shopping cart, and not $0.00.

https://community.logos.com/discussion/comment/788911#Comment_788911

I clicked "Buy" before I realised it wasn't free!

I'm in the same boat. Should've looked before I leaped.

Mattillo

https://community.logos.com/discussion/comment/788913#Comment_788913

Good thing I checked the forums first

SineNomine

https://community.logos.com/discussion/comment/788896#Comment_788896

First 'freebie' I already had.

The Verbum freebie looks very interesting though, and did not charge anything.

It is from one of the best Catholic scripture commentaries in the English language. It's also formatted in a bothersome way in print, a flaw that this series does not suffer from in Verbum/Logos.

Kenute P. Curry

https://community.logos.com/discussion/comment/788927#Comment_788927

What book is the Verbum Freebie SineNomine ? Its still showing that its locked for me.

Scott Cameron

Hi there,

I just got the "freebie" in the last 5 minutes. Logos has obviously corrected the technical issue :-)

Blessings

Scott

Luuk Dondorp

https://community.logos.com/discussion/comment/788939#Comment_788939

Correct. It is working now. Got it free.

Jonathan J Watson

Good morning, everyone. I hope you're having a blessed Sunday.

We did indeed have an issue with our pricing this morning. It has been corrected. If you inadvertently purchased at full price today, please contact Customer Service and they'll be happy to sort it out for you.

Thanks!

Paul Caneparo

Today's free book is also coming up chargeable:

https://www.logos.com/product/15595/startling-questions

Allen Browne

https://community.logos.com/discussion/comment/789353#Comment_789353

Today's free book is also coming up chargeable:

https://www.logos.com/product/15595/startling-questions

Same here.

We need to watch to see if it shows as $0 before proceeding with the purchase.

delete12066188

https://community.logos.com/discussion/comment/789354#Comment_789354

Yip the same again

JohnB

https://community.logos.com/discussion/comment/789355#Comment_789355

Indeed. Also the book links do not work.

Graham Criddle

https://community.logos.com/discussion/comment/789356#Comment_789356

Indeed

Agreed

Also the book links do not work.

Please be specific. I've just tried a few links at random and they worked.

Which links are not working?

Sarel Slabbert

https://community.logos.com/discussion/comment/789358#Comment_789358

[:S]

Book not free for me

Sarel Slabbert

https://community.logos.com/discussion/comment/789358#Comment_789358

[:S]

Book not free for me

delete12066188

https://community.logos.com/discussion/comment/789366#Comment_789366

Graham the Advent Kalender Free Book is not free, we had this before.

Sascha

Graham Criddle

https://community.logos.com/discussion/comment/789370#Comment_789370

Graham the Advent Kalender Free Book is not free, we had this before.

Hi Sascha, I understand that

But John seemed to be referring to some links not working as well and I was trying to understand the specific details

Michael Wert

https://community.logos.com/discussion/comment/789353#Comment_789353

Same here. The free book is coming up chargeable:

https://www.logos.com/product/15595/startling-questions

David Meier

https://community.logos.com/discussion/comment/789377#Comment_789377

Same for me. They charched $21.23. First it was free, and after that i recieve an e-mail with the billing information!

I wrote them an e-mail, i hope they fix it immeaditly. If it isn't free, i don't want to buy / have this book.

Bruce Dunning

https://community.logos.com/discussion/comment/789353#Comment_789353

Today's free book is also coming up chargeable:

https://www.logos.com/product/15595/startling-questions

The book is not free for me yet. I'm guessing someone missed applying the discount. We will probably have to wait until someone from Faithlife sees this oversight.

Bmickey

https://community.logos.com/discussion/comment/789380#Comment_789380

Same for me. $21 and some change right now.

David Taylor, Jr.

https://community.logos.com/discussion/comment/789380#Comment_789380

Today's free book is also coming up chargeable:

https://www.logos.com/product/15595/startling-questions

The book is not free for me yet. I'm guessing someone missed applying the discount. We will probably have to wait until someone from Faithlife sees this oversight.

Yeah Bruce. Best advice check in a few hours when the West Coast starts to wake up.

JT (alabama24)

https://community.logos.com/discussion/comment/789390#Comment_789390

This is what I am seeing:

Sean McIntyre

https://community.logos.com/discussion/comment/789396#Comment_789396

And today...

Don Smith

The same issue exists today, early anyway. 2015.12.15

Lonnie Spencer

https://community.logos.com/discussion/comment/789399#Comment_789399

The "Startling Question" for me was "Why is this free book costing me $34.95?"[*-)]

Deacon Steve

https://community.logos.com/discussion/comment/789403#Comment_789403

Ditto. Broken.

Do you think we should start a new thread? BUG ....

Don Smith

https://community.logos.com/discussion/comment/789408#Comment_789408

The book should now show "free."

Deacon Steve

https://community.logos.com/discussion/comment/789423#Comment_789423

Yep. It's working now. Thanks.

JohnB

https://community.logos.com/discussion/comment/789358#Comment_789358

Indeed

Agreed

Also the book links do not work.

Please be specific. I've just tried a few links at random and they worked.

Which links are not working?

Sorry Graham I have been out at an extended Dentist visit.

When I clicked on the pictures of the free books, each of them took me to the sheep page stating that Logos could not find the page I was searching for.

All working is OK now including the price of the free book!.

Graham Criddle

https://community.logos.com/discussion/comment/789425#Comment_789425

Thanks for clarifying, John

And glad it is all working now

Kaleb Cuevas

https://community.logos.com/discussion/comment/789396#Comment_789396

Hey everyone,

Sorry for the inconvenience we found the issue and all the free books from here on out should not have this issue.

Bruce Dunning

https://community.logos.com/discussion/comment/789458#Comment_789458

all the free books from here on out should not have this issue.

[Y]