Videos & motion backgrounds do not play

When I add a video from the Media library it will not play on the church laptop computer, which is running windows vista. I have carried out the recommended installation of the codec pack and have checked default settings without success. I do not believe it is a synch issue, hardware acceleration or antivirus issue as proclaim has always worked fine otherwise on this machine. Any assistance would be appreciated.

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Scott Alexander

When I add a video from the Media library it will not play on the church laptop computer, which is running windows vista. I have carried out the recommended installation of the codec pack and have checked default settings without success. I do not believe it is a synch issue, hardware acceleration or antivirus issue as proclaim has always worked fine otherwise on this machine. Any assistance would be appreciated.

Are you able to open and play the following video using Windows Media Player on the church laptop? https://www.dropbox.com/s/pezebjlu104prk0/Countdown.mp4?dl=1

Rev Stephen Thomas

Hi Scott, Yes I was able to play the video in Windows Media Player. Stephen

Scott Alexander

Hi Scott, Yes I was able to play the video in Windows Media Player. Stephen

Please try to play a video in Proclaim, then submit the log files and we'll take a look to see if we can diagnose further.