Credentials messed up on single computer? Subscription unrecognized.

Byron Miller

We have a similar issue to [View:https://community.logos.com/forums/p/119784/786364.aspx#786364:550:0].

We have had some changes in leadership in our IT department as it were,

wherein I am now the primary account user with Proclaim, in as much as I can tell.

When attempting to address some sync issues earlier this week or so, I followed some online forum instructions to delete/uninstall proclaim, get rid of the cache folder (after backing it up) and then reinstall using the latest installer from the proclaim website.

I did so.

Since the reinstall - slides that we had been using for over a year were suddenly "locked" and watermark warnings when entering the OnAir mode started. That is only on the computer wherein I reinstalled proclaim. On everyone else's computers, the slides I know we had purchased under the previous leader are still available.

How may I remedy this on my current computer?

Scott Alexander

It looks like your Pro Media subscription expired on 2015-11-16. The other users are probably experiencing the 14 day "grace period" (since they had a valid license locally) which gives you access to the license even after it expires. The idea is to give a little leeway for expired credit cards and other billing issues to be resolved. The app should warn about the subscription expiring. 

The grace period should have ended on the 30th for the other machines. I'm concerned that you could be in for a surprise (watermarked media) tomorrow morning so I'll go ahead and add a month to your subscription.

Let me know if any of this doesn't sound correct.