Hi,
I am trying to help my brother with an issue. He has Logos on his desktop and laptop, both running
windows 10. Runs Logos 6. ( Platinum I think ) One running 6.4 and the other 6.8, same behavior.
Prior to this the "copy verse" function has been fine. Now he says that when he tries to type in a new verse, it does not populate the search field in order for him to copy.
He has Romans in there, then types in Proverbs and hits enter or presses arrow and nothing happens.
He called support but never got called back as promised by a tech and then called in again and was told no tech was available.
I plan to remote log in to his machine later and grab the log files etc.
My question is has anyone seen such behavior?
It is occurring on both machines.We tried:
- crtl and open but he does not get the login box.
- Reboot, repiar uninstall done.
- Cleared temp files
I am running out of ideas.
Just thought maybe someone would have some suggestions.
Thank you
Dorothy
