Audio bug

tczinder · January 2016

Hey Proclaim team! Thanks for all that you do to give us a great product!

Quick bug note. I had our projection station (logged in with my credentials) "On Air" this morning. Tested audio levels for our videos and then left it playing preservice music. I went back to my office (logged in with my creds) and made an update to the script. I went back to the projection station to test audio on videos again, and no audio from videos. Restarted Proclaim and everything was back to normal.

Could've been a frightening moment in worship! Thanks for looking into this. You guys rock.

-T

Scott Alexander · January 2016

Thanks for the report. Did you make any other changes to get the volume levels back? Or just restart? Are you on Windows or Mac?

tczinder · January 2016

https://community.logos.com/discussion/comment/794118#Comment_794118

No other changes. Just restarted Proclaim at the projection station. Both my office and the projection stations are Mac Minis.

Ryan Smith · January 2016

https://community.logos.com/discussion/comment/794120#Comment_794120

I wanted to second that our Church has seen similar issues in the last 3 months. During rehearsal, all items worked as expected. At conclusion of rehearsal, we typically go off air and back on to being our pre-service loop. During the live service this Sunday, we found that several videos (but not all) did not play audio. We had to restart proclaim and go on-air at the specific video to get things working again.

Our presentation system is a Mac. Prior to service starting, we did re-order some content on a separate windows system; the reorder sync'd up properly. Nothing was changed/touched on the video items, and just restarting proclaim seemed to fix it. For now, we'll be restarting proclaim before our live service start.