trying to get on proclaim

Raegan Dildine

It comes up and has a line purchase on air license

another line use with watermarks

sign out, when I hit sign out it bring up where i put my user and password and when I enter it take me back to the first one.

Jordan Sjodin

Hello Wenonah, I just took a look and I see that you do have a license for Proclaim, so the app should be letting you in.

It may be that your computer did not have internet while signing in this last time? Proclaim will cache your sign in credentials locally, but will need the internet to fetch new licenses.

If you verify that you have internet, but it still doesn't work, could you send us your log files? This will help us track down your issue. This article should explain all you need. http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

Thank-you,

- Jordan