Home Page Hanging

Now my home page is stuck again...I can't scroll down or click on ANYTHING! I got desperate and completely uninstalled LOGOS 6...still not letting me even after it indexed.. HELP?

Christopher Easton

https://community.logos.com/discussion/comment/803523#Comment_803523

*** Application Crash ***
Program Version: 6.9 SR-1 (6.9.0.0044)
Windows Version: 10.0.10586.0
.NET Framework Version: 4.0.30319.42000
Time: 2016-02-15 18:42:49 -06:00 (2016-02-16T00:42:49Z)
Installed memory: 16,271 MB
Install path: C:\Users\Owner\AppData\Local\Logos\System\Logos.exe
Free install space: 291,992 MB
Temp path: C:\Users\Owner\AppData\Local\Temp\
Free temp space: 291,992 MB

Error ID: 9988
Error detail: NullReferenceException: Object reference not set to an instance of an object.

System.NullReferenceException: Object reference not set to an instance of an object.
   at LDLS4.OurApp.OnExit(ExitEventArgs e)
   at System.Windows.Application.DoShutdown()
   at System.Windows.Application.ShutdownImpl()
   at System.Windows.Application.ShutdownCallback(Object arg)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
   at LDLS4.OurApp.Main(String[] astrArgs)

Dave Hooton

https://community.logos.com/discussion/comment/803524#Comment_803524

Please zip the log files folder as I need the detailed log - Logos.log

Christopher Easton

https://community.logos.com/discussion/comment/803566#Comment_803566

3201.ZIP.zip

Dave Hooton

https://community.logos.com/discussion/comment/803698#Comment_803698

This appears to be a system intiated shutdown, but diagnosis will be better handled by Customer Service, who can log onto your compter.

Christopher Easton

https://community.logos.com/discussion/comment/803975#Comment_803975

I contacted support. They were able to help me figure out what is wrong... Here is the bad news. SUMMARY do not buy INTEL PRODUCTS they are not supporting chip sets that are still being sold! This is my email to Support

"Hello,

Well I know what is wrong. It can't be fixed unless I downgrade to Windows 7. Please advise others who inquire.

This forum explains my problem...

https://communities.intel.com/thread/61432?start=90&tstart=0

This is a screen shot of my chip set that is not compatible with Windows 10 and thus not letting Logos 6 run correctly at the home page. What is really disappointing is Windows will make me purchase Windows 7 again... It has been too long since my upgrade and my code for 7 was converted to 10 and no longer will work... THANKS FOR YOUR HELP! I did get LOGOS 6 to work when I disabled the Intel Chip Set using the NVIDA driver."

Dave Hooton

https://community.logos.com/discussion/comment/804289#Comment_804289

SUMMARY do not buy INTEL PRODUCTS they are not supporting chip sets that are still being sold!

Seems ATI provides better support as my 1st generation Core i5 laptop runs Windows 10 OK, and I doubt that its graphics is still being sold!

Christopher Easton

https://community.logos.com/discussion/comment/804317#Comment_804317

Nvidia onboard graphics card set as main card at BIOS level fixed my problem. If anyone has a Lenovo ThinkPad w520 with a windows 10 upgarde...the only way to run Windows 10 is to disable the Intel graphics card. I put this here to help my fellow lenovo owners who WILL have trouble with Logos 6 if they upgrade to Windows 10. I can't tell you how glad I am that this is fixed...