Windows 10 issue with Logos 6 "encountering a problem and has to close"

Ken Quick

Anyone know what is happening with this and what the fix is? It happens within 5 minutes each time I open Logos 6.

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Graham Criddle

Hi Ken - and welcome to the forums

Anyone know what is happening with this and what the fix is? It happens within 5 minutes each time I open Logos 6.

To help track this down we would need to see logs.

Please enable logging - as per https://www.logos.com/support/logos6/windows/report-problem - and post them in a reply to this thread using the paperclip icon

Graham

Bradley Grainger (Logos)

I suspect Logos is having trouble accessing the BITS service for downloads. This is a core component of Windows (that is required for Windows Update) so perhaps it was damaged recently.

Please try using this Microsoft tool to fix Windows Update problems: http://windows.microsoft.com/en-us/windows-10/windows-update-troubleshooter

Ken Quick

I cannot find Logos log files folder under "Documents"

Graham Criddle

I cannot find Logos log files folder under "Documents"

This is a Windows folder - not within the Logos application

But first I'd try Bradley's suggestions above