I've updated to bible 5.1.1 on my Samsung galaxy S2 running android 5.0.2
My notes have gone!
There's no colour marker indicating a note attached to a verse.
New notes I create are not attached to the verse
Yikes!
Hi John,
A few questions to help us find the problem, if you don't mind:
Hey David
1 yesterday's update 5.1.1
2 yes
3 yes
I've updated to bible 5.1.1 on my Samsung galaxy S2 running android 5.0.2 My notes have gone! There's no colour marker indicating a note attached to a verse. New notes I create are not attached to the verse Yikes!
How long did you wait after you installed the app for your notes to appear? A lot of background processing can occur after an update and notes won't instantly appear (especially if you have a lot of them).
Thanks Kevin
They haven't appeared for days. I noticed them missing late last week and still no notes
John
Thanks Kevin They haven't appeared for days. I noticed them missing late last week and still no notes John
If you have a wifi connection, please restart the app on your device and wait a good 30 minutes. Then use the "Report a Problem" item under the Help menu so we can take a look at your logs.
Done
Problem remains so have rpeorted the problem
Thanks
Done Problem remains so have rpeorted the problem Thanks
Thanks John,
We've got them, I'll write up a case for the team. Sorry about this issue.
Thanks for your logs! We've found the problem, and it will be fixed in the forthcoming update.
Great!!
Thank you!
I have the same problem and the circumstances are the same as for John Finkelde.
When do you expect the problem to be fixed. I use my notes all the time and find it frustrating to be without them.
I can get them via documents but this is not really satisfactory.
David Stevely
We've just released 5.1.1.0017 which should fix the "disappearing note" issue. Please see https://community.logos.com/forums/t/122869.aspx .
All fixed Thanks😀
Thanks, Kevin!....
Notes attached to ONE verse appeared again (Mark 1:4 for example). Notes attached to VARIOUS verses (Mark 1:4-7 for example) are still hidden. {Android 5.0 and 5.1 devices, Samsung A3 Duos and Sony Z3 Tablet }
Step by step...
We believe we have discovered the cause of this issue and are working on a fix.
Please update to 5.1.2 which has an additional note fix: https://community.logos.com/forums/t/122906.aspx
