My notes have 'disappeared'

Hi John,

A few questions to help us find the problem, if you don't mind:

1. Did this start happening when you upgraded from 4.5-> 5 (the new app design, etc), or just since yesterday's 5.1.1 update?
2. Does your notes document appear in your Documents list panel (accessible from the left side panel -> Documents)?
3. Are Notes enabled for that resource? (Open the resource -> click the 3 vertical dots in the resource's toolbar -> View Settings -> This Resource -> Notes) I assume so, but just to be sure...

I've updated to bible 5.1.1 on my Samsung galaxy S2 running android 5.0.2

My notes have gone!

There's no colour marker indicating a note attached to a verse.

New notes I create are not attached to the verse

Yikes!

How long did you wait after you installed the app for your notes to appear?  A lot of background processing can occur after an update and notes won't instantly appear (especially if you have a lot of them).

Thanks Kevin

They haven't appeared for days. I noticed them missing late last week and still no notes

John

If you have a wifi connection, please restart the app on your device and wait a good 30 minutes.  Then use the "Report a Problem" item under the Help menu so we can take a look at your logs.

Done

Problem remains so have rpeorted the problem 

Thanks

Thanks John,

We've got them, I'll write up a case for the team.  Sorry about this issue.

Notes attached to ONE verse appeared again (Mark 1:4 for example). Notes attached to VARIOUS verses (Mark 1:4-7 for example) are still hidden. {Android 5.0 and 5.1 devices, Samsung A3 Duos and Sony Z3 Tablet }

We believe we have discovered the cause of this issue and are working on a fix.