Chinese punctuation showing as boxes

PL

Hi Philip,

I just installed Logos 6 on a new Windows 10 laptop. The Chinese punctuation marks are showing as little boxes. See screen shot. I'm running 6.10 beta 3.

Thanks,

Peter

Philip Peng

Hi, PL,

Thank you for reporting this issue.  I am sorry for the inconvenience this caused you.  Our developers have fixed this issue in recent updates and I don't know why it happens again (This is caused by Default font not compatible with Windows 10) .  I will check with them and get back to you soon. At the mean time, please go to Program Setting to change the font from default to other Chinese fonts and it should solve the issue for now.  Thank you.

PL

https://community.logos.com/discussion/comment/804997#Comment_804997

Thanks Philip.

I tried changing the Resource Font to something like FangSong but it only affects the English resources. The CUV and RCUV's fonts would not change.

Peter

Philip Peng

https://community.logos.com/discussion/comment/805033#Comment_805033

PL said:

Thanks Philip.

I tried changing the Resource Font to something like FangSong but it only affects the English resources. The CUV and RCUV's fonts would not change.

Peter

Hi, Peter,

You are welcome.  I checked with our team and it is the bug in the Chinese Bibles.  Our production team is working on fixing the issue.  We are aware that this is only happened in Windows 10 environment.  Other OS are not affected.  We will fix it and update it as soon as we can.  Thank you for your patience.

PL

https://community.logos.com/discussion/comment/805049#Comment_805049

Thanks so much for the prompt response!

Peter

Philip Peng

https://community.logos.com/discussion/comment/805053#Comment_805053

You are welcome!

PL

https://community.logos.com/discussion/comment/805059#Comment_805059

Hi Philip,

Any indication approx. when this might be resolved?

Thanks,

Peter

PL

https://community.logos.com/discussion/comment/810102#Comment_810102

I don't know what happened, but I just looked and all the punctuation is showing correctly now.

Peter

Philip Peng

https://community.logos.com/discussion/comment/810266#Comment_810266

PL said:

I don't know what happened, but I just looked and all the punctuation is showing correctly now.

Peter

Hi, Peter,

We are still working on the Chinese Bibles that cannot change the fonts.  The Chinese punctuation showing as boxes has been fixed in our updates and that might be the reason your punctuation is showing correctly now after your Logos updates.  Thank you for being our loyal customer and please feel free to contact us if you have questions or suggestions.  Thank you.