Hi,
We run our internet through our church server then out to a router, so that we have content filtering (required by our church).
However proclaim uploads fail with this.
In the proclaim log file I get:
2016-02-25 22:30:35.6107 33 Info ImageUploadJobFile Begin uploading file info.
2016-02-25 22:30:35.7890 33 Info ClientMediaManager Uploading media file with 1 extensions
2016-02-25 22:30:35.7890 33 Info ClientMediaManager Extension = jpg - Md5Hash = zt4Ql71bhaAL7G5u3wi4uA== - ContentLength = 167915
2016-02-25 22:30:36.2373 33 Info ClientMediaManager Got media file ID - f155a4a1-852c-4bfd-b95a-3b9b1bf3c3be
2016-02-25 22:30:36.6570 33 Error ClientMediaManager IOException encountered while uploading file - System.IO.IOException: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.ConnectStream.InternalWrite(Boolean async, Byte[] buffer, Int32 offset, Int32 size, AsyncCallback callback, Object state)
at System.Net.ConnectStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at Logos.Proclaim.Common.ClientMediaManager.TryPutFileToS3(UploadDto uploadDto, MediaUploadData mediaData, Action`1 updateProgress)
2016-02-25 22:30:36.6690 33 Info ClientMediaManager Failed to upload file with ID f155a4a1-852c-4bfd-b95a-3b9b1bf3c3be and file extension jpg
2016-02-25 22:30:36.7060 33 Error ImageUploadJobFile Error uploading full size file
2016-02-25 22:30:36.7462 28 Info UploadManager Upload job complete.
It does this for any kind of files it uploads, jpeg, video etc. Retrying doesn't help.
Please could you let me know what is going on during the file upload sync so that we know what to do? Is it a port we need to open, a web address we need to allow through filtering? My tech support doesn't think it can be content filtering because that should only affect downloads not these file uploads.
We have tried to find what is going on using currports and allowed all the sites that it shows upon file upload (amazon aws) through filtering but to no avail.
If I use a different internet connection (not through our church server) then file upload syncs work, so obviously we need to configure something on our server (or maybe router?) to get the file upload sync to work.
There is only a problem with uploading files, other edits to text etc upload fine.
Please help.
Thanks,
Andy
