Proclaim stops working and closed when trying to create a presentation and during an active Sunday presentation. I have already uninstalled and reinstalled Proclaim.,
I'm sorry to hear that. I'm taking a look right now. Stability during presenting is our highest priority.
Jordan
Actually, could you use the 'Save logs' button in Proclaim? It gives us more logs then just your current one. http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-
I am new to this. I tried to upload all of the logs from today, but it appears it only lets me do one at a time. Is there another way?
If you use the button in Proclaim, it should produce a zip file. You can then upload that single file here. Also do you guys use Harper Christian Church on Sunday? I didn't see you in any groups.
Yes, we use Harper Christian Church on Sunday. I have attached the zip files. Also, I am removing all of the motion backgrounds to see if we can make it through this Sunday without issues.
Hi Mary, I didn't see anything in those logs. We only save the last five, and the one from Sunday seemed to be after you guys had crashed. Since you mentioned videos, you could try updating your video card drivers. Sometimes a bad or out-of-date driver can cause issues. This article contains the instructions for this: http://support.proclaimonline.com/hc/en-us/articles/205675735-How-do-I-improve-my-video-performance-in-Proclaim-
Also, if you crash again, immediately reopen Proclaim and grab the logs using the button in the help menu and then post them here. That will give us the best chance to see what happened.
Sorry for the inconvenience
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