Crash during passage guide - divide by zero exception

John Moelker

Logos keeps crashing during a passage guide search.

Error in the crash file:

Error ID: 9563
Error detail: DivideByZeroException: Attempted to divide by zero.

System.DivideByZeroException: Attempted to divide by zero.7356.Logos Log Files (2).zip

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Comments

Graham Criddle

Hi John - and welcome to the forums

Sorry to hear you are having problems

A couple of questions:

How were you invoking the Passage Guide? From the Homepage, from the Guides menu?
What passage range did you specify?

Thanks, Graham

Bradley Grainger (Logos)

Please contact technical support, reference this thread, and have them help you collect a crash dump from your computer that they can submit to Software Development.

ravirv

I know only the exception handling in oops concept.It is a new exceptions.i wanr the clear explanation.

Graham Criddle

Hi Ravirv - and welcome to the forums

I know only the exception handling in oops concept.It is a new exceptions.i wanr the clear explanation.

Are you experiencing this problem? If so please provide details or follow the steps Bradley outlines above.

Graham

John Moelker

It now crashes all the time...it must have to do with Windows 10 latest update 2 days ago --Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3140768)

Right now... I can't use the software and I need it asap.

John Moelker

I've created and sent the dump files myself to the tech support email address. If you could expedite the process, I'd appreciate it.

Graham Criddle

It now crashes all the time

Do you mean when you are doing things other than Passage Guides?

.it must have to do with Windows 10 latest update 2 days ago --Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3140768)

Potentially but I am using that update and am not experiencing the problems you are seeing

John Moelker

One time it crashed while I was sitting there reading a text from NIV84. Another time it was when I tried to highlight a portion of text. I'm guessing it graphics related or something opposed to a problem with a particular function.

Steve Workman

Logos keeps crashing during a passage guide search.

Error in the crash file:

Error ID: 9563
Error detail: DivideByZeroException: Attempted to divide by zero.

This build resolves the issue you are encountering, we are not publishing this to the update channel at this time, because there is another bug we are resolving before we do.

Mac Download

Windows Download