March 10th update screwed my iPad

Hi all,
I downloaded the new update today and it has made Logos on my iPad completely unusable now. When I sign in it does the library organization cycle, gets to 97% then hangs. When I quit the program to load it and see how much library I can actually use it hangs. I am very VERY frustrated as this is my sermon day -- a good portion of which has been wasted because of the new update. Has anyone else had these issues?

Cheers,
Joe

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Graham Criddle

Hi Joe

I'm not seeing these issues.

Have you tried completely restarting your iPad?

Graham

Joseph Fenton

Hi Graham,
Yes, I have several times. And I have reloaded Logos several times. Each time I sign in and it begins to load my library and each time it hangs on 97%. I am currently going to downgrade my iPad firmware to see if that makes a difference.

Kevin Byford (Faithlife)

Hi all, I downloaded the new update today and it has made Logos on my iPad completely unusable now. When I sign in it does the library organization cycle, gets to 97% then hangs. When I quit the program to load it and see how much library I can actually use it hangs. I am very VERY frustrated as this is my sermon day -- a good portion of which has been wasted because of the new update. Has anyone else had these issues? Cheers, Joe

What version of iOS are you running?

Kevin Byford (Faithlife)

Joseph, your logs indicate you are running iOS 9.3 which is a beta version. We don't support beta versions of iOS: https://community.logos.com/forums/t/113000.aspx .

Joseph Fenton

Hi Kevin,
I am well aware of that. However, this has NOTHING to do with my firmware. I have just spent HOURS taking my iPad completely back to factory and reloading everything back on and guess what?! Spinning on 97% for a LONG LONG LONG time...in fact, its still at 97% so...now I am ecstatically happy that I wen through all of this only to find that...nope, the issue is NOT my firmware

I am very open to new ideas though because I NEED my iPad since I have now lost over 6 hours of work time on my sermon

Joseph Fenton

Kevin,
Is there a way for me to download an older version of Logos for iPad instead of the latest one...I really am getting desperate now for a working program.

John

The update also stopped the app from working on my iPad. I tried restarting and reloading several times, and now the logos icon has completely disappeared! I hope this will convince Faithlife that it's not just a couple peoples iPads. There is a serious problem with this update they need to fix!

JT (alabama24)

The update also stopped the app from working on my iPad. I tried restarting and reloading several times, and now the logos icon has completely disappeared! I hope this will convince Faithlife that it's not just a couple peoples iPads. There is a serious problem with this update they need to fix!

Welcome to the forums! Sorry you are having troubles. [:s]

Please create a new thread and explain your issue clearly, providing adequate details (including device & os).

DMB

I wonder what John's thumbs up is. Welcome, John.

I would note, I've had issues installing updates on other iOS apps this week. Indeed the icon problem too. And super-simple apps (eg metronomes, etc). I had to hard-reboot and download the apps from the store.

Joseph Fenton

Hi John,

I understand your frustration. Would you mind trying the following to see if we can help them do some troubleshooting?

1) Install Verbum on your iPad, sign in and see if your library downloads then.

2) If it does, reinstall Logos on the iPad to see if the issue then clears.

Im not sure why, but that worked for me and I would be interested to know if the Logos program is the issue. It seems to me this release was to deal with some licensing issues. Ironically, for me, it created licensing issues.

Please try that and tell us if it worked.