Full Screen Video with 4:3 Aspect Projection

The three screens in our sanctuary have a 4:3 aspect ratio. I cannot get any videos to scale to full screen (16:9 nor 4:3 aspect ratio). Will Proclaim play videos full screen on screens with a 4:3 aspect ratio?
Comments
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Todd-
Videos are centered, scaled to fit without distorting the video to the best size, either height or width, of your aspect ratio setting in Proclaim. This means if you put a 4:3 video into a 16:9 presentation (or vice versa) you will see letter boxing along the top or bottom. This letter boxing will be in the 'transparent' color (set in your display settings).
If you add a 4:3 video to a 4:3 aspect ration presentation, it should scale to match both the width and height being presented. I opened your 20160618 6:15 PM presentation and the VBS Promo Video appears to be 16:9 and has the letter boxing along the top and bottom as expected. Do you have a presentation with a 4:3 video that you can point me at to take a look at, just the title will be fine.
Glenn
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Glenn, thank you for your reply and explanation. I've looked into the matter some more and discovered that the problem has been a "user error" on my part. I appreciate your prompt assistance. Thanks again.
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