Our sermon from this morning is hung up on "processing audio." I have exited and tried again twice. No luck.
I've had the same problem for the last 2 weeks. It upload the file and goes to processing and just hangs in that mode.
Sorry for the inconvenience. Please post your log files here and we can diagnose further. http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-
Here are the relevant logs:
Investigating, thanks for your patience.
I appreciate it, Scott.
We have found the issue and are working towards a resolution. Sorry about this, it should not have gone undetected on our end for so long. Will post back when I have more information.
Our cloud provider is having issues. We have removed some of the jobs that were blocking uploads and now some new jobs are getting through, though service is degraded. Working towards getting things back to 100%
Sermon uploading should be back to fully functional.
Successfully up. Thanks for the prompt fix!
